Service Administrator

Job Summary

Pape’ Material Handling, the premier capital equipment dealer in the West, is seeking a Service Administrator to join their service team. This position ensures that service department operations are optimized and field technician crews are scheduled and prioritized to best serve customers. The ideal candidate loves detail and order, has excellent communication and customer relations skills, and enjoys a fast-paced environment.

About the Role

As a Service Administrator, you will manage technician schedules, monitor service work in progress, and interact with customers. This role requires excellent communication, customer relations, and data entry skills, as well as computer proficiency, including experience with Excel and Word. Technical knowledge of equipment and dispatching experience is preferred.

Responsibilities

• Manage technician schedules and prioritize service work
• Maintain service work in process
• Interact with customers to ensure service needs are met
• Ensure efficient operation of the service department

Requirements

• Excellent communication and customer relations skills
• Computer proficiency, including experience with Excel and Word
• Technical knowledge of equipment and dispatching experience (preferred)

Qualifications

• High school diploma or equivalent
• Experience in a similar role preferred

Skills

• Strong organizational and attention to detail skills
• Effective communication and interpersonal skills
• Proficiency in Microsoft Office Suite
• Basic technical knowledge of equipment and dispatching

Benefits

• Competitive compensation ($18.55-26.89/hr depending on experience)
• Retirement plans with company match
• Medical, dental, vision, and prescription insurance
• Flexible spending accounts (FSA)
• Life insurance
• Short- and long-term disability insurance
• Employee assistance program
• Online and instructor-led training
• Tuition reimbursement for training programs
• Progressive vacation plans, sick leave, and paid holidays
• Drug-free workplace policy

Pay

$18.55-26.89/hr (Depending on Experience)

Schedule

Full-time position