Service Administrator

About the role

The Service Administrator position provides administrative and customer service support to Customer Service Center(s).

Responsibilities

• Answers incoming phone calls and direct calls to the appropriate party.
• Handles general customer inquiries, i.e. invoices and billing questions, general product information.
• Collects on past due invoices.
• Inputs billing data.
• Generates and completes quality work orders.
• Completes inter-division billing (installation, intra-shop transfers & warranty).
• Inputs, tracks, and verifies commissions using Quarterly Commission Report.
• Utilizes and prints the Open Order Report on a weekly basis.
• Schedules technicians from the Open Order Report.
• Reviews and processes Accounts Payable invoices.
• Utilizes the Metrix Software to open, process, and complete orders.
• Types correspondence for the Area Sales Manager(s).
• Orders all publications, literature, and office supplies; maintain the filling of literature.
• Manages parts inventory, including maintaining the order log, pricing/ordering parts, working with various vendors.
• Maintains the quotation log for the Customer Support Center.
• Maintains current driver qualification files for Department of Transportation (DOT) requirements.
• Other duties as assigned.

Requirements

• High school diploma or equivalent.
• One year of directly related work experience.

Qualifications

• Proficient in Microsoft Office products - specifically Excel, Word and Outlook.
• Critical thinker with exceptional attention to detail.
• Excellent problem-solving skills.
• Excellent communication skills, both verbally and in writing.
• Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
• Ability to develop and maintain business relationships.
• Work Environment: General office conditions. Exposed to moderate noise levels.
• Physical Abilities: Required to use close vision and be able to focus; regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk; must be able to have repetitive wrist, hand and/or finger movement to type and work on computer; must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment; regular attendance is a necessary and essential function.