Service Administrator

About the role

We are looking for a talented Service Administrator for our Distribution business in West Chester, OH.

Responsibilities

• Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
• Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.
• Review/create work orders to ensure accuracy for invoicing and warranty.
• Perform other administrative tasks as needed.

Requirements

• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
• Prior experience in service & repair, or warranty-related field preferred.
• Excellent computer skills using multiple software platforms.
• Ability to thrive in a fast-paced environment with multiple priorities.
• Ability to escalate technical issues, obtain product technical issue information, and utilize available resources.
• Experience in estimate building and communicating value in add on services is a plus.

Qualifications

• High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Skills

• Strong attitude to workplace safety and compliance.

Benefits

• Base Salary rate commensurate with experience.
• Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Pay

• Min Salary $27.31
• Max Salary $35

Schedule

• This is an on-site position located at the Cincinnati OH (West Chester) location.
• Experience with Field Service work processes a plus.