Service Administration Assistant

Location: Tigard, OR • Wage: $21–$25/hr

About the role

The Service Administration Assistant primarily supports Dispatchers and Service Technicians.

Responsibilities

• Communicate with technicians to support their work schedule.
• Create, schedule, and coordinate service orders; ensure relevant documentation is saved.
• Take incoming customer calls and set up new customers.
• Follow up with service technicians to verify job status and get descriptions of work completed.
• Research and prepare invoices by verifying costs; invoices must be accurate and detailed.
• Submit invoices to customers and ensure customers’ requirements are met.
• Code vendor and subcontractor invoices; ensure costs are captured for invoicing.
• Process timecards.
• Prepare and submit expense reimbursement requests.
• Follow up with customers to request updates on past-due invoices.
• Code gas charges.
• Maintain and update customer record manager (CRM) as needed.
• Other duties as assigned, including supporting the Service Department.

Requirements

• Accounting, communication, and customer service skills.
• Excellent verbal communication: ability to articulate information clearly and confidently.
• Strong written communication: proficiency in writing clear, concise, and grammatically correct emails and messages.
• Ability to multi-task in a fast-paced environment.
• Organized and detail-oriented.
• Knowledge of the industry is recommended but not required.
• Proficiency in Microsoft Office.

Qualifications

Post-secondary degree not required, but studies in accounting, business, finance, or math are preferred.

Benefits

• Medical, Dental, and Vision (employer pays 86% of benefit cost).
• EAP Plan.
• 401K with Company Match and profit share (total match of up to 7.5%).
• STD, LTD, & Voluntary Life benefits offered.
• Paid Time Off.
• Paid Holidays.
• Yearly company-sponsored family events.

All employees are subject to pre-employment drug screens.