Service Admin

Job Summary

We are seeking a friendly and detail-oriented individual to join our team at Bish's RV as a Service Admin. This role involves delivering excellent customer support, following up with customers, data entry, coordinating deliveries, and handling administrative tasks.

Key Objectives

Ensure smooth administrative operations across service and sales teams
Provide timely, professional communication to customers
Cook up vehicle deliveries and maintain up-to-date records

Responsibilities

• Deliver outstanding customer service through phone and in-person updates
• Translate and input technician notes into our Service database
• Organize physical files and upload photos and documents to our system
• Collect, review, and organize required documents for each transaction
• Cook up delivery logistics and ensure trailer readiness
• Operate multi-line phones and manage incoming and outgoing calls professionally
• Use systems like DealerTrack, eVision, and Excel Teams to manage documentation

Requirements

• Excellent verbal and written communication skills
• Confidence in using multiple phone lines
• Strong computer and data entry skills
• Adaptability in a fast-paced environment
• Professional, neat appearance and positive attitude
• Must be available to work Saturdays (we are always closed on Sundays)
• Ability to pass a background and drug test
• Demonstrate alignment with the Company’s vision, mission, and core values in all interactions

Qualifications

• Accurate and timely data entry and technician documentation
• Organized service records and customer documentation
• Positive customer interactions and improved communication flow
• Strong internal collaboration across departments

Skills

• Comprehensive training on service systems, dealership processes, and compliance
• Access to internal platforms and tools (Service database, Microsoft Office)
• Ongoing mentorship and support from team members and leadership
• A professional, well-equipped workspace with necessary technology
• A supportive environment and ongoing professional development

Benefits

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401k Matching
• Employee discounts
• Company-paid life insurance
• Gym membership reimbursement

Opportunities for Advancement

• RV Borrowing Program
• Access to a partner insurance agency for personalized quotes and coverage guidance across home, auto, RV, and specialty insurance products

Who We Are

Bish's RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business. Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee's success is unparalleled. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results.

Perks

• Incredible Team Culture
• Equal Opportunity Employer
• Military-Friendly Workplace