Service Admin

Job Summary

We are seeking a friendly and detail-oriented individual to join our team at Bish RV as a Service Admin. This role involves delivering excellent customer support, following up with customers, data entry, coordinating deliveries, and handling administrative tasks.

Key Objectives

Ensure smooth administrative operations across service and sales teams
Promote timely, professional communication to customers
Cook up vehicle deliveries and maintain up-to-date records

Responsibilities

• Deliver outstanding customer service through phone and in-person updates
• Translate and input technician notes into our Service database
• Organize physical files and upload photos and documents to our system
• Collect, review, and organize required documents for each transaction
• Cook up delivery logistics and ensure trailer readiness
• Operate multi-line phones and manage incoming and outgoing calls professionally
• Use systems like DealerTrack, eVision, and Excel Teams to manage documentation

Requirements

• Excellent verbal and written communication skills
• Confidence in using multiple phone lines
• Strong computer and data entry skills
• Adaptability in a fast-paced environment
• Professional, neat appearance and positive attitude
• Must be available to work Saturdays
• Ability to pass a background and drug test
• Demonstrate alignment with the Company’s vision, mission, and core values in all interactions

Qualifications

• Accurate and timely data entry and technician documentation
• Organized service records and customer documentation
• Positive customer interactions and improved communication flow
• Strong internal collaboration across departments

Skills

• Excellent verbal and written communication skills
• Confidence in using multiple phone lines
• Strong computer and data entry skills
• Adaptability in a fast-paced environment
• Professional, neat appearance and positive attitude

Benefits

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• Employee discounts
• 401K matching
• Company-paid life insurance
• Gym membership reimbursement

Pay

Competitive salary based on experience

Schedule

Monday through Saturday, with occasional Sunday shifts