Service Account Manager

Nature of Work

Develop, service, and maintain the relationship and business for a client or group of clients related to service and/or special projects.

Essential Duties & Responsibilities

• Manage overall client relationship or multiple client relationships.
• Responsible for continued development of client relationships.
• Identify and qualify new sales leads through various methods (cold calling, networking, referrals, etc.).
• Maintain an organized and up-to-date sales pipeline, tracking progress and reporting to management.
• Negotiate terms and pricing with clients, prepare estimates, write proposals, and present solution(s) aiming to close deals that are beneficial to both the client and the company.
• Review and develop solutions for client’s needs.
• Establish capital budgeting for clients.
• May be required to oversee execution of work.
• Approve vendor or subcontractor invoices.
• Review and respond to client requests for proposals.
• Preliminary review of contracts, purchase orders, & change orders per company policy limits.
• Create and manage scheduled maintenance agreements for clients.
• Support the dispatch of service technicians and other related trades people for client projects.
• Track and manage profitability of client base utilizing company accounting system.
• Cook up jobsite activities such as deliveries, rigging, equipment, tools, etc.
• Exercise initiative or, as directed, perform additional duties to meet the needs of the organization.

  Qualifications

  • Ability to perform work accurately and completely, and in a timely manner.
  • Strong communication skills, verbal and written.
  • Ability to understand and implement best practice standards.
  • Knowledge of organizational structure and available resources.
  • Ability to quickly and effectively solve complex problems.
  • Organizational skills.
  • Listening skills.
  • Ability to adapt to change and stress in the work environment and manage competing demands while maintaining high performance levels.
  • Ability to be proactive and resourceful.
  • Ability to follow-up on inquiries in a timely manner.
  • Ability to prioritize multiple projects.
  • Proficiency in MS Office and all other company utilized software.
  • Ability to build relationships with team members that transcend a project.
  • Ability to build relationships and collaborate within a team.
  • Ability to learn and use a variety of software, tools, and systems necessary to meet business needs.
  • Knowledge of construction industry terminology and documents.

  Education

  • Bachelor’s degree from a four-year college/university or equivalent experience.
  • 4+ years of sales or trade related work experience required.
  • Other work-related experience such as military, public service, on the job training programs, etc. may meet this requirement as determined by local management.

  Physical Demands and Working Environment

  • Requires occasional travel to job sites with periods of overnight travel.
  • Normal office environment.
  • Periods of time walking on construction sites.
  • Must be able to lift up to 25 pounds.
  • Frequent activity: sitting, viewing, and typing on computer screen.
  • Occasional activity: standing, walking, bending, reaching above shoulder, climbing and balancing, stooping, kneeling, crouching, and/or crawling.
  • At times will be required to use a ladder and work at tall heights (i.e. roof top, access ladders, scissor-lift, scaffolding).

  Safety

  • Safety-sensitive position that requires extreme focus and attention to safety hazards and safety protocols.