Service Account Executive

About the Role

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Service Account Executive to join our team. In this role, you will prospect and cultivate new relationships, gaining an understanding of our customers’ needs while securing service sales opportunities. As part of a dynamic sales team, you will grow as Convergint grows.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You value a positive culture, embrace equal opportunity, and strive to be the best version of yourself both at work and home.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We prioritize diversity and are built on a foundation of 10 Values and Beliefs that drive our unmatched culture, making us the #1 global, service-based systems integrator in the industry. We protect the lives and assets of our customers and their communities with the solutions we provide.

Responsibilities

• Generate new Customer Support Program service agreements (CSPs) through the acquisition of new accounts and growth of net new service agreements in existing accounts.
• Sell CSPs to existing customers and renew, upsell, and cross-sell into other service product segments.
• Build customized solutions from an extensive suite of service offerings and sell to buying groups such as CIO, VP, Director of Facilities/Security, Procurement, and others.
• Participate in our Recruit Awesome People program to help grow Convergint by promoting our colleague-first culture and referring top talent.
• Develop pipeline by working with decision makers to assess needs, gain agreement on a business case, and establish decision time frames. Expected results: Pipeline is 3:1 over target.
• Construct winning proposals, including the quote, business case, and why we are uniquely qualified.
• Present proposals to decision makers and manage objections related to timing, price, and competition. Expected results: Final negotiations lead to timely go or no-go decisions.
• Identify, prospect, and develop pipeline specific to assigned market(s) and/or geographies. Expected results: Pipeline reflects opportunities in assigned market(s).
• Identify and develop pipeline specific to assigned service solutions, including maintenance services, SAAS solutions, and managed services.
• Collaborate with Account Executives to sell CSPs to existing accounts and new construction projects. Partner with service colleagues, subject matter experts, and service solution partners to create and deliver winning proposals.
• Maintain and cultivate relationships with existing customer accounts to ensure high customer satisfaction while meeting revenue and profit targets.
• Establish and measure market awareness through networking, delivering impactful presentations, attending industry events, and participating in industry associations. Expected results: Generate new pipeline opportunities.
• Perform other duties and responsibilities as requested or required.

Requirements

• Bachelor’s Degree or equivalent.
• Minimum of 3 years of previous B2B full-cycle sales experience.
• Proven history of achieving sales goals in a consultative-based, non-transactional sales environment.

Skills

• Strong affinity for problem-solving.
• Motivated, driven, and results-oriented.
• Desire to learn, understand, and apply service solutions to customer challenges.
• Ability to build customer confidence and cultivate business relationships.
• Ability to work autonomously and as part of a team.
• Proactively source opportunities.
• Ability to adapt to business changes, influence others, and build consensus.
• Basic skills in Microsoft Office.
• Strong presentation and communication skills.
• Hunter mentality with skills in generating leads through cold calling, research, networking, and driving your territory and/or vertical market.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.