Server - Yakiya

About the role

The server plays a critical role in serving guests quickly, efficiently and with complete knowledge of food and beverage menus. Offers superior guests service and maintains station in a clean and orderly manner throughout their shift. To ensure the guests feel welcome and taken care of; wow them with exceptional services. To ensure proper table manner. To maximize sales opportunities.

Essential Functions

• Ensure that all guests are greeted in a timely, friendly, and professional manner
• Explain to guests about our offerings, the holiday menu/ specials. Recommend seasonal menu, suggestive sell additional items- drinks, soup, appetizers, dessert
• Be the Server of choice- Frequent request by guests to be the server. Remember regular guests' names and orders
• Work with the Kitchen Staff to meet any special requirements for ingredients and preparation of food
• Ensure timely delivery of the guest's order when ready in the kitchen and prepare it as necessary with garnishes, sauce
• Keep guests informed of the status of their food and drink orders if not available immediately
• Execute the proper placement of dishes on the table
• Execute the proper wine opening and serving procedures
• Execute the proper service standards- removal of plates, replacing dirty plates
• Engage the guests in small talk while serving them to enhance their dining experience
• Know the proper time to offer services- Do not interrupt guests while they are having conversation
• Anticipate guest's needs prior to them asking- condiments, water/tea refill…etc
• Ensure quality check backs are done in a timely manner, to ensure everything is satisfactory and respond promptly to any request or complaint, seeking the manager's help as needed
• Present check at the end of the meal, take and process payments in cash or credit card using Company procedures
• Assist bussers and other servers as needed, especially during busy periods
• Make sure that dining room area is kept clean and free of trash at all times; clean up spills promptly anywhere in dining room; remove or alert management to any safety hazard
• Do opening or closing routines for dining room and work stations as needed

Job Requirements

• High school graduate
• Restaurant experience a plus
• Must be 18 year of age to carry alcoholic beverages
• Have a clean, neat appearance & good personal hygiene at all times
• Have a courteous, enthusiastic style of communication. Ability to communicate with guests fluently

Physical Demands & Work Environment

• While performing duties, counter areas are often hot with steam from steam table and food vapors
• Workspace is restricted and employees are generally expected to remain standing for long periods of time
• Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy
• Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers
• Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high
• Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations

Pay

$18.04 per hour - $21.04 per hour. Within the range, individual pay is determined using various factors, including work location and experience.

Benefits

• Flexible schedules
• Free meals while working at Panda
• Medical, Vision, Dental, Voluntary Short-Term Disability, Cancer Income Protection insurance for full-time associates
• Health Care and Dependent Care Flexible Spending accounts
• 401K with company match
• Vacation, sick leave, bereavement/funeral leave and Leave Share Program for eligible associates
• Associate discounts for many brands
• Referral bonus for eligible associates
• Opportunity to give back to your community
• Hands-on paid training to prepare you for success
• On-Going Career & Leadership Development
• Opportunities for growth into management positions
• Pre-Tax Dependent Care Flexible Spending Account