Server - Violi Naples

About the role

This is an hourly role - plus tips.

Responsibilities

• Provide attentive, knowledgeable, and personalized service to guests from greeting through farewell, creating memorable dining experiences that build guest loyalty and encourage return visits.
• Demonstrate comprehensive knowledge of menu items, including allergens, to curate a memorable experience by making recommendations and confidently guiding guest selections.
• Accurately enter orders into the POS system and ensure proper pacing and timing of courses.
• Maintain a clean, organized, and welcoming section throughout service.
• Work collaboratively alongside support staff, kitchen, and bar teams to ensure seamless service throughout the dining room.
• Encourage guests to join the restaurant’s rewards program and share relevant guest engagement initiatives when appropriate.
• Process guest payments accurately and efficiently in accordance with company procedures.
• Complete opening, running, and closing side work as assigned.
• Uphold responsible alcohol service standards in compliance with local and state regulations.
• Address guest concerns professionally and escalate issues to management when appropriate.
• Follow all company policies, sanitation guidelines, and food safety standards.
• Contribute positively to team morale and support fellow team members during high-volume periods.
• Servers may be assigned to private dining or special events and are expected to review BEOs and execute event service in accordance with event timelines and company standards.

Qualifications

• At least 2 years serving experience in a full-service restaurant required (high-volume experience strongly preferred).
• Strong knowledge of food and beverage service fundamentals.
• Must meet minimum age requirements to serve alcohol per state law (if applicable).
• Valid alcohol service certification and food service certification (or ability to obtain within required timeframe).

Skills

• Accountability
• Adaptability
• Communication Skills
• Emotional Intelligence
• Integrity
• Personal Development
• Professionalism
• Self-Management
• Teamwork and Collaboration
• Technical Proficiency with computers and POS systems

Benefits

• Commuter Benefits
• 401K + Match
• Company-paid Employee Assistance Program
• Food & Beverage Discounts