Server - Theodosia

About the role

Theodosia is the signature, chef-driven dining experience at the Sanderling Resort, a premier oceanfront destination in the Outer Banks. This position plays a critical role in delivering an exceptional guest experience through warm hospitality, detailed menu knowledge, and impeccable service.

Responsibilities

• Greet guests warmly and professionally upon arrival to assigned tables
• Present menus, explain features and specials, and answer questions regarding food preparation, ingredients, and beverage pairings
• Maintain thorough knowledge of all menu items including ingredients, preparation methods, allergens, wine selections, and cocktail offerings
• Take accurate food and beverage orders using the Point of Sale system
• PRACTICE suggestive selling and upselling techniques to enhance guest experience and drive average check
• CORPORATE with culinary and bar teams to ensure accurate timing and proper course progression
• Deliver food and beverages promptly and ensure presentation meets Theodosia standards
• MONITOR guest satisfaction throughout the meal and respond promptly to requests
• PRACTICE proactive guest recovery for minor service issues and escalate concerns to leadership when necessary
• Maintain proper table maintenance including clearing, resetting, and polishing
• HANDLE guest payments accurately including cash, credit cards, and room charges
• PARTICIPATE in daily pre-shift meetings to review operational focuses, specials, VIP guests, and service expectations
• Maintain a clean, organized, and professional work environment
• DEMONSTRATE teamwork by assisting fellow team members and supporting overall dining room efficiency
• UNDERSTAND and USE safe work practices including Emergency Procedures, Accident Reporting, and workplace safety standards
• ATTEND meetings and training sessions as required
• COMPLY with all policies outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform standards, anti-harassment policy, and workplace conduct

Requirements

Previous serving experience in a full-service restaurant preferred

Fine dining or upscale service experience preferred

Strong knowledge of food and beverage service standards

Strong communication and guest engagement skills

Able to multitask and remain composed under pressure

Professional appearance and demeanor

Passion for hospitality and commitment to delivering elevated guest experiences

Qualifications

Successful completion of satisfactory background check

Available and willing to work flexible hours based on business needs including weekdays and weekends

Skills

Ability to remain standing and walking for up to 10 hours

Ability to move quickly and efficiently in a fast-paced dining environment

Ability to regularly lift and carry up to 30 lbs (trays, plates, beverage trays)

Ability to bend, reach, and carry multiple plates safely

Ability to visibly inspect food and beverage presentation

Ability to communicate and exchange information effectively with guests and team members

Ability to read, write, speak, and understand basic English

Benefits

No specific benefits mentioned

Pay

No specific pay details provided

Schedule

No specific schedule details provided