Server - The Monarch Hotel

Role Overview

The Server will provide attentive service to all customers while taking and serving food and beverage orders. Servers are responsible for presenting themselves as a positive reflection of the venue while providing exceptional customer service.

Essential Responsibilities

• Ensures a seamless guest experience
• Prepares table for service
• Acts as the food and cocktail tour guide, making personal recommendations along the way
• Possesses thorough knowledge of food and beverage menu to answer all questions from guests
• Serves food, wine, and beverages
• Oversees all aspects of table service
• Delivers all requests from guests in a timely fashion
• Maintains, clears, and resets table set ups
• Inputs all orders into the POS system accurately
• Ensures work area is following the Heath District health codes at all times
• Must be able to handle cash quickly and accurately
• Keeps all stations stocked by polishing and distributing china, glassware, and silverware
• Performs proper cash, comp, and check control procedures
• Performs opening, running, and closing side work
• Must have an exceptional personality and hospitality driven attitude
• Must be polished, professional, friendly, dynamic and able to multitask
• Must be a highly organized individual with the ability to handle numerous tasks at a time
• Able to take initiative in a VIP driven and guest service focused environment
• Ability to work in a fast-paced, high-pressure environment
• Has excellent verbal and written communication skills
• Maintains a "sense of urgency" attitude for the completion of responsibilities/tasks

Qualifications

• Prefer a minimum of two (2) years experience as a Server in a contemporary dining restaurant
• Must be at least 21 years of age or older

Physical Requirements

• Must be able to stand or walk a minimum eight (8)-hour shift and work inside assigned bar area in the venue
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary
• Must be able to lift and carry 25-50 pounds
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes

Requirements

• Must be able to provide documentation that shows you are authorized to work in the United States
• Minimum of two (2) years relevant experience in high-end, service-focused environment
• It is the employee's responsibility to secure and maintain the current status of all required certificates, licenses, or registrations when required by local, state, or federal government agencies
• ANSI approved Food Handler Card and Responsible Beverage Service certificate recognized by the ABC