Server SORA By Hotel Collection

Qualifications

• At least two years of sales experience and proven track record in using inside sales methods to generate leads and upsell
• Previous experience in luxury hospitality
• Prior experience preparing sushi in a restaurant or similar setting
• Flexible schedule and willingness to work nights, weekends, and holidays.

Requirements

• Excellent customer service and people skills required
• High energy and stamina are required
• Ability to stay calm and work efficiently under pressure
• Ability to prioritize job duties and manage time effectively
• Strong verbal communication skills required
• Willingness to work evenings, late nights, and weekends as required
• Ability to read menus, safety documents, etc.
• Accurately taking orders for food and drinks, and communicating menu items to customers
• Promptly delivering food and drinks to tables
• Communicating with the kitchen to help process orders and accommodate special requests
• Processing payments accurately and quickly using a variety of payment methods
• Setting tables with glasses, tableware, condiments, napkins.
• Greet guests, make an experience, and provide exceptional service
• Explain the menu, including sushi and Japanese cuisine, and help guests choose
• Serve food and drinks, and ensure the serving station is stocked
• Understand the technical relationship between the sushi chef and dining room, and be accountable for all technical aspects of service
• Anticipate guest needs and communicate them to the team
• Always maintain a positive attitude
• Have good communication skills and work well with the entire staff
• Be organized and great at prioritizing
• Ability to quickly immerse yourself in the details of the new product
• Excellent communication skills and interpersonal skills to engage potential customers, listen, build rapport, assess customer needs, and quickly adjust a pitch to changing dynamics of the interaction
• Good time management skills