Server PM

About the role

Step into the heart of Music City and be a part of the dynamic team at Hilton BNA Nashville Airport Terminal, where Southern hospitality meets a bustling airport environment. Our team members serve up joy and excellent service, ensuring every guest’s experience is as vibrant and delightful as Nashville itself.

Responsibilities

• Create welcoming dining experiences by setting and clearing tables promptly.
• Engage with guests, taking their food and beverage orders with a friendly demeanor, and entering them into our point of service system with precision.
• Ensure each meal is prepared to perfection by coordinating closely with our culinary team.
• Present checks to our guests, processing payments with care when required.
• Step into multiple roles such as bartending or bussing during peak times, showcasing your versatility and commitment to exceptional service.
• Contribute to enhancing our guest satisfaction scores through attentive service and a proactive attitude.
• Adhere to all safety protocols, wearing necessary safety equipment, and staying informed about MSDS and OSHA standards.
• Ensure each guest leaves happier than they arrived, epitomizing the ultimate guest satisfaction.
• Embrace additional responsibilities as needed to support team efforts and management directives.

Requirements

• A High School diploma or equivalent is preferred but your passion for service speaks louder than your qualifications.
• Previous experience in food and beverage service, or equivalent training, to ensure you’re ready to jump right in.
• Knowledgeable hand with POS systems to keep service running smoothly.

About the workplace

Located just steps from Nashville International Airport, the Hilton BNA offers a unique opportunity to work in a fast-paced and engaging environment. Here, you’ll not only experience the pride of serving at one of the world’s leading hospitality companies; you’ll also enjoy the electric atmosphere of Nashville — a city renowned for its rich music history, vibrant arts scene, and culinary delights.