Server - Part Time
About the role
Sage Hospitality Group is set to hire a PART TIME Restaurant Server to join us at the upcoming Indigo Raleigh in North Carolina! As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers who harness their entrepreneurial spirit, welcome risk‑takers and creative spirits alike. Sage recognizes that your success is about more than the work you do—it’s about who you are, which is why we invest in your personal and professional growth.
Responsibilities
- Under general supervision, provides prompt and courteous food service to restaurant customers.
- Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
- Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
- Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
- Memorizes menu items, recipes and daily specials in order to answer questions and make recommendations to customers.
- Maintains cleanliness standards in restaurant, waitstation and kitchen service area to satisfy state and local health board requirements.
- Controls allocated guest checks by following established check‑use procedures and legibly documenting all required information as the customer's order is taken and processed.
- Receives proper payment from guests and ensures accuracy of guest check and method of payment to safeguard customer and company.
- Attends all pre‑meal and departmental meetings in person to enhance communications and gain knowledge of products, service and facility.
- Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information.
- Presents a clean and professional appearance at all times.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Performs other duties as assigned, requested or deemed necessary by management.
Education / Formal Training
High school education or equivalent.
Experience
Previous experience in a similar position of 3 months or longer.
Knowledge / Skills
- Basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
- Standard cash‑handling procedures.
- Fluent in oral and written English.
- Vision ability to clearly see detailed guest checks, computer printouts, written instructions and to observe the entire restaurant in dimly lit conditions.
- Manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lifting, pushing, pulling and carrying up to 50 lb, including serving trays, carts, tables, chairs, and small equipment, up to 75 % of the time. Full range of mobility and the ability to travel up to 300 ft regularly throughout the shift. Continuous standing during preparation, service hours, or expediting. Moderate hearing to hear customers, supervisors, and communicate with other staff. Excellent vision to see that product is prepared appropriately. Moderate comprehension and literacy to read use records and all special requests. Ability to perform multiple tasks at one time, follow verbal and written instruction, and communicate both verbally and in writing. Highly organized with attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks. Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Environment
Physically strenuous – prolonged standing, walking, lifting and carrying throughout the entire shift in an indoor environment.