Server - Part Time

About the Role

The Taproom experience serves as an extension of our connection with consumers. We view these experiences as special, unique, and a critical part of how consumers interact with our brand. We wish for them to leave with stories of their own to share with others, through having a beer, participating in a non-profit event, attending a live band performance, or simply celebrating and enjoying our vibe with friends and family.

Through thorough knowledge of the Lagunitas menu and handcrafted beers, this position creates positive, friendly guest interactions by providing exceptional service and hospitality.

Responsibilities

• Greets guests in an enthusiastic and friendly manner.
• Checks identification of guests to verify age requirements for purchase of alcohol.
• Serves alcoholic beverages in an appropriate manner consistent with Lagunitas policies and procedures; following all applicable local, state, and federal regulations.
• Maintains thorough, up-to-date knowledge of beer styles and food menu.
• Takes food and beer orders; providing recommendations upon inquiry.
• Maintains constant communication with bartenders, food runners, and bussers to ensure efficient pub procedures.
• Constant interaction with guests to ensure satisfaction with food, drinks, and service.
• Utilizes pub POS system to process guests’ payment transactions.
• Follows company cash handling procedures; accountable for all daily transactions.
• Responds to guest complaints in a professional manner, escalating issues to management or security as needed.
• Responsible for constant sanitation, organization, and proper food handling.
• Other duties and projects as assigned.

Requirements

• Must be at least 21 years of age.
• Prior service experience in a high-volume restaurant or pub required.
• Thrives in a fast-paced environment; willing to work a flexible schedule, including weekends, holidays, and overtime.
• Able to demonstrate integrity, mature judgment in handling all matters.
• Excellent organization and problem-solving skills; works well under pressure.
• Outgoing personality, positive attitude, and strong verbal communication skills.
• Teamwork ethic.
• Basic math skills to handle cash, give change, and balance cash drawer accurately at the end of shift.
• Willing to obtain Lead Certificate, Food Handler Certificate, Beer Server Cicerone Training upon hire.
• General knowledge of craft beer is desired.

Benefits

• Four free cases of Lagunitas beverages a month & 50% off food and merch.
• Pet Insurance – Keep your dogs and cats covered!
• Employee Assistance Program – 5 free counseling consultations and more.

Pay

Starting at $19/hr, paid every other Friday.

Schedule

• Fridays & Saturdays (required).
• May also include Thursdays, Sundays, and special events.

Physical Requirements

• Majority of the shift is spent standing, carrying, bending, stretching, stooping, pulling, and pushing.
• Ability to lift and carry up to 60 pounds.
• Environment is primarily indoors/outdoors and may involve noise and temperature changes.

Key Relationships

Reports directly to Taproom Manager.