Server | Kalamazoo Country Club | PT

About the Role

Working at Kalamazoo Country Club offers a blend of tradition and community engagement. Employees are part of a team dedicated to providing top-notch experiences, whether through championship-grade golf, fine dining, or hosting events. The club values excellence, family, and creating memorable moments for members and guests. You will benefit from a supportive environment that emphasizes quality service and professional growth. With opportunities to interact with club members and across departments, it is a diverse, dynamic, and rewarding place to work.

Before training to be a food server, you will be trained in the areas of Host, Server Assistant, and Banquet Server as you obtain the knowledge necessary to progress and become a server at Kalamazoo Country Club. You will be expected to greet and acknowledge members and guests, be knowledgeable of all food and beverage menus and operating systems, and learn members' names and their special preferences.

Responsibilities

• Sets up server station and performs assigned side (prep) work.
• Provides immediate attention to all members and guests upon seating.
• Ensures that children are in the appropriate type of seat and are safe and secure.
• Distributes food and wine menus; answers questions.
• Fills glasses with ice water and suggests menu items.
• Ensures that the correct account numbers and names are given for billing.
• Efficiently serves food and drinks in a friendly and courteous manner, offers suggestions on daily specials and wine selections.
• Places orders with kitchen; informs cooks about any special cooking instructions.
• Serves meals; places dishes by courses in front of each person.
• Checks back to ensure member and guest satisfaction; replenishes water and butter as necessary.
• Removes soiled dishes.
• Clears tables after each course and resets them with appropriate silverware.
• Presents dessert menus, suggests and serves dessert, coffee, and after-dinner drinks.
• Verifies accuracy of prices, state and federal taxes, tips, and other charges on all checks.
• Presents the bill.
• Handles all cash and credit card charges as prescribed by standard operating procedures.
• Keeps the dining room and bus station areas clean.
• Clears, cleans, and resets tables that have been vacated.
• Advises supervisor of any complaints as soon as they occur.
• Performs clean-up and closing duties as assigned by manager.
• Attends pre-meal meetings as requested by the F&B Supervisor, F&B Manager, or Head Chef.
• Thanks members and guests; invites them to return.
• Consistently follows local and state laws and the club’s policies and procedures for the service of alcoholic beverages to members and guests.
• Performs other appropriate duties assigned by F&B Manager and Clubhouse Manager.

Requirements

• Serving experience preferred.
• Respect and support fellow team members.
• Passionate about the guest experience.
• TIPS certifiable.
• Able to perform continuous repetitive motions.
• Able to work in a hot, humid, and noisy environment.
• Able to stand for long periods of time, up to 8 hours or more.
• Able to stoop and bend.
• Occasionally able to lift up to 40 pounds.
• Able to safely work with potentially dangerous chemicals and equipment.
• Able to comply with safety and health code standards.
• Able to handle responsibilities that require repetitive motion tasks.

Benefits

• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year.
• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes, etc.
• 10% Discount on GHG outlets.
• Discounted hotel rates at Radisson Hotel Group branded properties worldwide.
• Parental Leave Program (Full-Time Option).
• 401K with 100% match up to 3% (Full-Time option).
• Medical/Dental/Vision (Full-Time option).