Server FULL TIME

About the role

The Golden Owl Tavern, located inside the UNC Charlotte Marriott Hotel & Conference Center, is seeking energetic, friendly, and passionate servers to join our team. As a server, you will provide prompt and courteous food service, create memorable guest experiences, and maintain a vibrant, authentic setting.

Responsibilities

• Greet and take food and drink orders from restaurant customers, serving orders and accommodating special needs or requests.
• Remain attentive to customers throughout the dining experience, adhering to or exceeding service standards.
• Complete restocking and cleaning duties, including opening and closing sidework as instructed.
• Memorize menu items, recipes, and daily specials to answer questions and make recommendations.
• Maintain cleanliness in the restaurant, waitstation, and kitchen service area to meet health and presentation standards.
• Manage guest checks by following established procedures and documenting all required information.
• Process payments accurately to safeguard both the customer and the company.
• Attend pre-meal and departmental meetings to enhance communication and product knowledge.
• Respond to customer inquiries and comments in person and by phone with timely and knowledgeable information.
• Present a clean and professional appearance at all times.
• Maintain a friendly, cheerful, and courteous demeanor.
• Perform other duties as assigned or deemed necessary by management.

Requirements

• High school education or equivalent.
• Previous experience in a similar position for 3 months or longer.
• Basic knowledge of customer service principles, food server functions, and restaurant/kitchen operations.
• Familiarity with standard cash-handling procedures.
• Fluency in oral and written English.

Skills

• Vision ability to clearly see detailed guest checks, computer printouts, and observe the restaurant in dimly lit conditions.
• Manual coordination to punch buttons, grasp items, and balance trays loaded with food and beverages.
• Moderate hearing to communicate with customers, supervisors, and staff.
• Excellent vision to ensure product preparation meets standards.
• Moderate comprehension and literacy to read and follow instructions and special requests.
• Ability to multitask, follow verbal and written instructions, and communicate effectively.
• Highly organized with attention to detail in crowded and noisy environments.
• Tact and understanding when handling customer service problems, including stressful situations.

Physical Demands

• Lifting, pushing, pulling, and carrying up to 50 lbs, including trays, carts, tables, chairs, and small equipment, up to 75% of the time.
• Full range of mobility, including traveling up to 300 feet regularly during shifts.
• Continuous standing during preparation, service hours, or expediting.

Environment

Physically strenuous role involving prolonged standing, walking, lifting, and carrying in an indoor environment throughout the entire shift.