Server (F&B Associate) - Vino Volo

About the role

The Associate is responsible for charming and captivating Vino Volo customers through sophisticated customer service and wine expertise at the tasting bar, in the tasting lounge, or in the retail section of the store.

Responsibilities

• Must love and take care of guests!
• Must have a passion for guest service.
• Exceed First Class Service standards and behavior with every guest, business partner, and peers.
• Treat guest and peers in accordance with the core values of the company
• Warmly greet and acknowledge guests promptly.
• Present the menu, answers questions, and makes suggestions regarding wine, food, and service.
• Create a lasting first and last impression.
• Responsible for wine knowledge including, but not limited to flavor profiles and talking points of current list along with our pricing guidelines
• Actively up-sell guests on food, wine and merchandise in order to enhance their experience
• Totally bill accurately and accept payment following established guidelines.
• Process all point-of-sale transactions in a quick, efficient manner while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures.
• Know all specials and back-bar offerings
• Build guest loyalty and enhance selling skills through the use of available training materials.
• Works together with fellow employees and management to ensure that all guests have the best experience possible.
• Following our service standards which requires having a positive attitude and the ability to work well under pressure with cooks and other staff.
• As an Associate, we expect that you assume the role of a salesperson with a commitment to upsell, increase check average, compete in sales incentives, and promote the brand.
• Maintain a clean organized work environment
• Supports other areas of the bar as requested, such as seating customers, answering telephones, stock work, cleanup, and documentation.
• Responds appropriately to guest concerns.
• Completes all side work duties which may include sweeping and mopping.
• Enthusiastically supports decisions once they have been made by management.
• Maintain current adult beverage certification.
• Ensure responsible service of alcohol.
• Accountable for compliance with all local, state, federal laws, and regulations including those relating to food safety.

Qualifications

• High school diploma or equivalent required; two-year college degree is favored.
• Work experience must include one or more years as a server in a well-respected full-service restaurant, wine bar or equivalent position in the hospitality industry.
• All applicants must be 21 years of Age.
• Position Qualifications: Skilled at and enjoys delivering excellent customer service Enthusiasm for wines and a desire to learn more about wines Highly responsible and reliable Serve Safe certification for alcohol and food handling Experienced with and proficient in using retail point-of-sale systems Successfully passing required TSA screening and background check