Server // Ditka's Oakbrook Terrace

Job Summary

Working within a designated station, manages each assigned guest’s dining experience from the time they are seated until they depart. Through his/her attitude, attentiveness and demeanor, the server ensures that each and every guest’s experience is pleasant with their expectations being met or exceeded.

Key Performance Elements/Essential Functions

• Warmly greets guests after seating, within the established company standard.
• Serve guests per established standards.
• Assist other servers/team members as needed.
• Participate in team service.
• Have a thorough understanding of food and drink offerings, including specials, limited time offerings, promotions and any other food related offerings of the company.
• Suggestive selling is an important part of this position. Answer relevant questions to assist guests in their selections.
• Follow all company procedures relative to guest age verification for alcohol sales.
• Final 'check', ensuring all food and beverages prepared are correct and meet company quality and presentation standards – notify management of any deviations.
• Follows all established Company cash handling procedures.
• Completes any pre-shift, 'running' shift, and post shift set-up, prep, cleaning and stocking as outlined, and in accordance with established company standards.
• Alerts management immediately if there is any suspicion that a guest is intoxicated and should be refused service for their safety and the safety of others.
• Has a good working knowledge of restaurant, e.g., hours of operation, directions to the restaurant, food & beverage menu selections, general restaurant information (credit cards accepted, check policies, take-out programs and all information provided by the company for reference).
• Guest complaint resolution expert. Bring any issue causing further issues to the attention of the manager on duty.
• Acknowledge guests as they leave and invite them to come back to the restaurant.
• Assists in the ongoing cleanliness and maintenance of all dining/service areas – report any deficiencies to management.
• Ensures a harassment free environment through proper personal conduct.
• Upholds safety and security standards at all times.
• Completes assigned daily/weekly cleaning projects.
• Maintains professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Complete other job duties as assigned by the Manager.

Physical Requirements

• Able to lift and carry trays of food weighing up to 30 pounds from kitchen to dining room multiple times per shift.
• Must have the ability to move and/or operate in the work area includes stooping, twisting upper body, grasping and handling small, heavy objects (plates, silverware, glassware).
• Able to speak clearly and listen attentively to guests.
• Must meet any federal, state, county or municipal regulations pertaining to the service of food and beverages.

Additional Information

• During a typical shift a front of the house team member will have intense guest contact and be involved in stressful situations.
• Team Members must work well with limited supervision within their specific position functions but must be highly interactive with other Team Members to accomplish work.

Required Experience Requirements

• Minimum 1 year experience working as a food server in a full service restaurant concept or to have worked in the full service restaurant business in any capacity.
• Food Safety and BASSET Certification.
• Ability to demonstrate an ability to focus on the needs of a guest.
• Ability to use POS systems preferred.
• A leadership role of any sort in the restaurant industry.