Server - Category 10 Nashville

Responsibilities

• Greet guests with a smile and sincere welcome.
• Engage in friendly conversation to cultivate repeat business.
• Share information about daily entertainment and upcoming events.
• Demonstrate knowledge of menu and daily specials.
• Respond to guest inquiries regarding the menu, beverage options, and entertainment.
• Suggestively sell to boost sales.
• Communicate allergy alerts.
• Proactively address guest needs.
• Resolve concerns with professionalism and positivity.
• Stay visible in dining areas to support guest needs.
• Take food and beverage orders.
• Input them into POS system accurately and communicate clearly with kitchen, bar, and guests.
• Deliver food and beverage orders promptly, verifying accuracy and presentation.
• Carry large trays of food through crowded areas and on stairs and operate a tray jack in public spaces.
• Ensure responsible alcohol service per local ordinance, alcohol awareness training, and company policies.
• Request proper ID per company policy.
• Adhere to cash handling policies and procedures, operate POS terminals accurately, handle payments securely, and reconcile financials at the end of the shift.
• Maintain clean and orderly dining and service areas during and after service.
• Pre-bus and bus tables as needed.
• Clean and reset tables after guests depart.
• Follow health and sanitation procedures in both public areas and back of house.
• Attend pre-shift meetings.
• Perform defined opening, running, and closing duties as assigned.
• Comply with all company issued steps of service.
• Follow all corporate policies, safety and security procedures, and brand SOPs.
• Promptly report accidents, facility issues, or unsafe conditions to management.

Requirements

• High school diploma or equivalent required.
• Experience in restaurant operations preferred.
• POS check and cash handling experience required.

Knowledge, Skills And Abilities

• Effective interpersonal and verbal communication skills.
• Demonstrated team player and self-starter.
• Standard food preparation/presentation knowledge.
• Wine and liquor knowledge.
• Demonstrated ability to manage multiple tables simultaneously with efficiency and a positive, friendly demeanor.
• Able to work during peak times, including evenings, weekends and holidays, to support business needs.

Licenses / Certifications

• State Alcohol Education Card required upon hire.

Physical Requirements

• Speak and hear to communicate with guests and use both near and distance vision for operating the POS system.
• Stand and walk for extended periods, including on uneven surfaces and while carrying items.
• Frequently climb stairs throughout the venue.
• Regularly lift and carry up to 25 lbs., and occasionally sit, kneel, bend, and reach.
• Manual dexterity for tasks such as using a computer.

Working Conditions

• Restaurant/bar/live music environments, subject to both kitchen and customer areas, with large crowds and elevated noise levels.