Server/Cashier PT (Food Court)

Position Summary

Under general direction from the Restaurant Services Supervisor, responsible for maintaining an efficient and profitable restaurant operation by obtaining guest orders, delivering food, drinks and merchandise to guests while serving guests in an efficient and pleasant manner. Accurately execute guest transactions entering orders, tabulating bills, and receiving guest payment according to established policies and procedures.

Essential Duties & Responsibilities

• Preparing all food and/or beverage items in accordance with prep sheets and standard recipes.
• Preparing and displaying all food and merchandise in accordance with ServSafe and other regulatory standards.
• Maintaining inventory, supplies and preparing food based on business volumes and as directed by Supervisors using par levels.
• Being knowledgeable for full utilization of the Point of Sale (POS) system.
• Responsible for cash-handling practices adherent to Casino-wide, Food and Beverage Policies and Procedures.
• Counting cash, separating charge slips, and ensuring cash tips are input into tip pouches immediately.
• Ensuring dining area tables cleaned and maintained properly throughout the shift.
• Cleaning shelves, counters and windows.
• Maintaining a clean and sanitary work area at all times.
• Maintaining and cleaning the food and display equipment.
• Setting up and maintaining stations and preparing food.
• Ensuring all display cases and refrigerators are clean and stocked throughout shift.
• Maintaining an organized work area for convenient guest interaction and safety.
• Maintaining knowledge and answering guest questions regarding all food venues, beverage service, and Casino related information.
• Properly bagging or packaging purchases for guests.
• Knowing proper order taking sequence and service standards.
• Greeting and taking food and drink orders from customers.
• Serving the food orders in an accurate, prompt and professional manner.
• Remaining attentive to the customers throughout the entire dining experience, adhering to or exceeding customer service standards.
• Memorizing menu items, recipes and daily specials in order to answer questions and make recommendations to customers.
• Maintaining cleanliness standards in restaurant, wait station and kitchen service area; adhering to the company, state and local health board requirements.
• Completing all restocking and cleaning duties by performing opening and closing side work as instructed.
• Controlling allocated guest checks by following established check-use procedures; documenting all required information as the guest's order is taken and processed.
• Receiving proper payment from guest and ensuring accuracy of guest check and method of payment in order to safeguard customer and restaurant.
• Attending and participating in all pre-meal and departmental meetings in person in order to gain knowledge of products, service and facility.
• Responding to customer inquiries and comments by providing timely and knowledgeable information in order to provide quality customer service.
• Reporting any maintenance or housekeeping discrepancies to management in a prompt manner.
• Exhibiting a professional appearance and maintaining a friendly, cheerful and courteous demeanor at all times.
• Following guidelines regarding safety and customer service according to established policies and procedures.
• Contributing to a team effort and accomplishing related results as required.
• Practicing safe and responsible alcohol service as trained.
• Promoting special offerings.
• Having complete knowledge of menu items and preparation.
• Utilizing upselling skills to enhance guest experience.
• Having proper wine and spirits knowledge for fine dining restaurant.
• Maintaining proper health, sanitation and food handling principles.
• Performs other duties as required.

Minimum Qualifications

• High School Diploma or GED is required unless waived by Human Resources Management.
• Six (6) months of customer service experience required.
• Food and Beverage experience and cash handling experience preferred.
• Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.

Knowledge, Skills And Abilities

• Knowledge of restaurant operations and food service principles.
• Knowledge of basic math and arithmetic.
• Knowledge of all menu items including entrees, side dishes, beverages, non-alcoholic, alcoholic, wine and desserts.
• Knowledge of proper hand and tray service.
• Knowledge of menu and restaurant operations.
• Skill in providing excellent customer service.
• Skill in utilizing computer equipment and POS systems.
• Ability to create a friendly atmosphere and demonstrate excellent customer service.
• Ability to operate a cash register.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to establish and maintain professional relationships with