Server | Capital A | Full Time

About the role

Join us as a Server (Full Time) in our Capital A restaurant at the Omni Austin Hotel Downtown. This position delivers prompt, friendly, and courteous service to guests, ensuring all orders are accurate and timely. You’ll be part of a team that creates memorable guest experiences and first impressions in a dynamic, upbeat environment.

Responsibilities

• Knowledge of the dining room and full familiarity with menus and beverage offerings.
• Greet guests with a pleasant smile and superior customer service.
• Take orders and answer questions about food, beverage, and daily specials.
• Communicate with the culinary team regarding meal requirements, allergies, dietary needs, and special requests.
• Record transactions in the MICROS system and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each course and/or beverage.
• Present accurate checks and process payments.
• Maintain cleanliness of work areas, including station set-up, break-down, and side work duties.
• Ensure tables are set up properly, including polishing and cleaning glasses.
• Provide service according to Omni Moments of Service Standards, including using guests’ surnames when obtained.
• Clean, clear, and reset service areas.
• Protect the hotel from liability by monitoring guest alcohol consumption.
• Perform any other duties as assigned by the restaurant manager.

Requirements

• Minimum 1-year serving experience; high-volume sports/live entertainment bar experience preferred.
• Must have unexpired Food Handlers and TABC certification—or obtain upon hire.
• Developed knowledge of wine, spirits, and beer, with experience selling and presenting specialty mixed cocktails.
• Previous cash handling experience preferred.
• Ability to communicate clearly and pleasantly in English, both verbally and in writing.
• Ability to accurately input information into MICROS.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers across departments.
• Ability to prioritize, organize, and follow up on guest requests in a fast-paced environment.
• Excellent customer service, service recovery, and problem-solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
• Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments.

Benefits

• Free downtown parking in our underground garage.
• Associate cafeteria with daily complimentary hot meals.
• Medical, dental, vision, employee assistance program, telemedicine, and short-term & long-term disability.
• 401(K) match, pre-tax health savings account, and flexible spending account.
• Exclusive Omni associate travel discounts on hotel rooms, food & beverage, and more.
• Unique perks including tuition reimbursement, adoption services aid, pet insurance, legal services, paid time off, and friends & family discounts.
• Development opportunities including discounted E-Cornell courses, leadership development programs, diversity & inclusion programs, Omni Support Center internal reward program, and work/life balance initiatives.