Server - Cadillac Bar

Responsibilities

• Provide friendly service with smiles, professional verbiage, escorting guests, allowing guests the right of way, pulling out chairs for guests, acknowledging special events and engaging in other friendly mannerisms to provide superior service to the guest.
• Greet guests within 45 seconds, properly placing beverage napkins in front of the guest.
• Carry heavy trays and utilize jack-stands efficiently and securely.
• Execute spiels in accordance with the current spiel procedures, ensuring all required information is delivered to, and asked of the guest.
• Time the guests’ experience in accordance with current Cadillac Bar timing guidelines to optimize guest satisfaction.
• Utilize trays to deliver to and clear guests’ tables, while following tray delivery procedures; “one-hand free rule,” quantity of items on trays and presentation of items on trays.
• Knowable of food and beverage menus and plate specifications. Knowledge must be used to ensure proper quality of products, presentation of product to the guest, enhancing the guests’ experiences with recommendations, executing salesmanship of featured items, accuracy of taking and placing orders and superior service.
• Maintain the guests’ table tops “framed,” clear of debris, and supplied with all the appropriate necessities for the guests’ dining experience.
• Obtain orders and deliver food and beverages in a friendly manner, utilizing position seating, service etiquette and “open-arm” approach.
• Be present throughout the guests’ dining experiences to check on the guests’ enjoyment of their food and beverages and provide any guest requests.
• Knowledgeable of the Pivot Point system to ensure adherence to the #1 and #2 priority of the system, “hot food” and “cold drinks,” 360, room buddies, and all other aspects of the Pivot Point system.
• Pre-bus tables between dining courses and leave nothing except glasses and beverage napkins prior to the guests’ departure and/or prior to a busser arriving to bus a table.
• Deliver checks and cash-out guests in a timely manner.
• Continuously engage in teamwork by offering help to fellow employees and managers to ensure the finest possible service is given to our guests.
• Maintain all side-work and service areas in an organized, sanitized and properly stocked to PAR level manner.
• Give all lost and found items to the manager.
• All other duties as assigned.

Qualifications

• Minimum age requirement is 21 years old.
• Health and Alcohol cards are required.
• Minimum two-years experience in a high-volume, fast-paced restaurant is required.
• Must have great people skills, a clean and well-groomed appearance, and to be respectful of everyone;
• Must be capable of carrying heavy trays efficiently and securely,
• Thorough knowledge of proper service and etiquette,
• Must read, write, speak, and understand English.
• Bachelor’s or related degree preferred
• Two-years experience.