Server - Besos y Abrazos

About the role

Be part of where vibrant atmosphere meets bold Latin-inspired flavors and premium nightlife. At Besos y Abrazos, we craft unforgettable experiences with boldly crafted cocktails, an expansive collection of mezcal and tequilas, innovative Latin cuisine, and dynamic DJs that bring the energy to life. Our lively vibe extends beyond the venue, spilling onto the patio and into the KC Live! Block, keeping the celebration going all night. If you're passionate about delivering exceptional service, high-energy experiences, and celebrating every moment, we want you on our team.

Responsibilities

• Greet all guests and take beverage and food orders in a prompt and professional manner.
• Serve cocktails and/or menu items to bar guests; up-sell when taking orders.
• Show that you are energetic, outgoing, and fun while maintaining professionalism at all times.
• Provide outstanding and professional service with a smile to ensure guest satisfaction.
• Communicate effectively and clearly with co-workers and kitchen staff both verbally and using the point-of-sale system.
• Communicate with guests clearly, patiently, and with good humor.
• Be well-versed in all concept products and menu items to guide the guest experience and sell food and beverage items.
• Consistently check guests' identification to ensure they meet the minimum age requirements for consumption of alcoholic beverages.
• Monitor guest behavior and alcohol consumption to determine when service should cease; notify management of incidents involving excessive consumption or impaired guests.
• Complete all assigned side work.
• Accurately account for all sales and payments from guests.
• Alert management of any service and/or safety issues.
• Make appropriate service recovery gestures to ensure total guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Coordinate with bartenders and kitchen for ordering and receipt of food and beverages.

Requirements

• At least 1 year of serving in a fast-paced food and beverage venue, preferably a nightclub environment.
• Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods, and garnishments preferred.
• Must meet state legal age requirements.
• Must speak fluent English; other languages preferred.
• Must be courteous, pleasant, and good-natured.
• Strong communication skills for interacting with guests, bartenders, wait staff, cooks, and supervisors.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities for taking orders and completing paperwork.
• Basic math skills for handling cash and credit.

Physical Demands

• Handling, carrying, or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc.).
• Ability to efficiently and safely stand and move about the entire facility during each shift.
• Handling food, objects, products, and utensils effectively and safely.
• Bending, stooping, kneeling, and lifting.

Schedule

May be required to work nights, weekends, and/or holidays.