Server

Responsibilities

• Greet guests promptly and warmly, ensuring they feel welcomed.
• Present menus, answer questions, and provide recommendations on menu items, daily specials, and beverages.
• Ensure guests’ dining experience is enjoyable by addressing their needs and concerns promptly.
• Take accurate food and beverage orders, input them into the POS system, and communicate any special requests to the kitchen.
• Monitor tables throughout the meal to ensure satisfaction and respond to additional requests.
• Input all individual orders into the POS in accordance to guest position numbers and never “auction” food upon delivery.
• Properly serve all dishes with clear and concise verbiage and place each dish properly in front of the guests.
• Follow all health, safety, and sanitation guidelines.
• Set up and clear tables efficiently, including removing used dishes, resetting tables, and maintaining cleanliness.
• Absorb and relay feedback from guests to improve service and dining experience.
• Absorb and relay feedback from management to improve operations and training.
• Absorb and relay feedback from colleagues to foster a collaborative team environment.
• Absorb and relay feedback from customers to enhance the overall experience.

Requirements

• At least 2 years of experience as a Food Server in a high volume, upscale dining environment.
• High school diploma or equivalent.
• Alcohol, beer and wine service certifications including but not limited to Court of Master Sommeliers, Certified Beer Server, Bar Smarts, WSET, etc.

Qualifications

• Customer-focused and able to provide exceptional service.
• Positive attitude and ability to work in a fast-paced environment.
• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Knowledge of basic food and beverage service procedures.
• Ability to work flexible hours, including off hours, weekends and holidays.