Server

Key Performance Elements/Essential Functions

• Hospitality to our Guests
• Understands our culture and takes whatever necessary steps to create a positive and memorable guest experience.
• Guiding guests through menus while demonstrating a thorough knowledge of the food, beverages, and ingredients.
• Provides food recommendations to guests and addresses all menu and service-related inquiries.
• Takes accurate orders and partners with team members to serve food and beverages that meet or exceed guests' expectations.
• Fulfills company policy in handling guest allergies/intolerances, ensuring guests receive "safe" meals.
• Enters all items served to guests at our Point of Sale (POS).
• Provides friendly and attentive service that makes guests feel well taken care of and builds their intent to return.
• Provides accurate checks to guests, accepts payments, and completes all appropriate transactions.
• Handles guests' complaints by listening to their concerns, informing a manager promptly, and resolving issues to ensure overall guest satisfaction.
• Thank guests as they leave and invite them to return to the restaurant again.
• Hospitality to your Team
• Arrives to work on time as scheduled, well-groomed in the proper work attire, and ready to work.
• Clocks in and out as scheduled.
• Demonstrates a helpful and positive attitude at all times towards guests and team members.
• Completes all assigned tasks and duties assigned by managers/supervisors.
• Follows proper cash-out/check-out procedures before leaving at the end of a shift.
• Assists fellow team members as needed to ensure our guests receive the highest standard of food, beverage, and hospitality.
• Hospitality to Restaurant
• Inspects restrooms, dining room, and wait area, cleans as needed, and reports any unsafe conditions to maintain safety and sanitation standards.
• Assists in tasks to ensure a clean, sanitized, and safe environment in the restaurant.

Minimum Requirements

• Ability to work in a high-volume, fast-paced work environment.
• Capable of prioritizing tasks effectively.
• Able to speak to the restaurant's story and mission statement.
• Passion for hospitality, providing exceptional service, and creating memorable dining experiences.

Commitment to Equal Opportunity

We are an equal-opportunity employer. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

OUR STORY.

At Wahlburgers, we’re not just serving up burgers, we’re creating a menu drawn from real, family dishes from the Wahlberg kitchen. Inspired by the flavors that filled their own house while growing up together, each dish is a delicious nod to the memories and traditions shared by Mark, Donnie and Paul.