Server

About the role

Viceroy Chicago, IL is seeking a Server to provide exceptional service to guests in a professional, attentive, courteous, and efficient manner.

Responsibilities

• Provide attentive, courteous, and efficient service to guests.
• Receive and deliver guests' orders and collect payment.
• Service guests with all food and beverage requirements.
• Pre-bus all tables removing soiled dishes after each course.
• Be familiar with the operation of the P.O.S system.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Ensure that tables and side stands are kept stocked, tidy, and clean.
• Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
• Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
• Answer the telephone according to standards.
• Consistently upsell food, beverage, and promotional items to guests.
• Be familiar with fire extinguishers, their locations, and know how to use them.
• Ensure overall guest satisfaction.

Qualifications

• A high school diploma or equivalent and/or experience in a hotel or a related field preferred.
• Flexible and willing to work long hours as needed.
• Moderate physical ability - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during the entire shift.
• Effective verbal and written communication skills, with all levels of employees and guests.
• Effective listening and problem-solving skills.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• High standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Confidentiality of information.
• Initiative and proactive approach to tasks.