Server

Responsibilities

• Provide attentive, friendly, courteous, and professional service to all guests and team members.
• Deliver food and beverage service in an efficient, knowledgeable, and personalized manner.
• Maintain a thorough knowledge of menus, ingredients, beverages, wine, cocktails, and daily specials across all outlets.
• Accurately enter orders into the POS system and complete all cashiering and payment procedures.
• Anticipate guest needs and provide proactive, luxury-level hospitality throughout the dining experience.
• Ensure tables, stations, and service areas remain clean, organized, stocked, and presentation-ready at all times.
• Perform opening, closing, and side work duties in accordance with department standards and assigned checklists.
• Pre-bus and reset tables efficiently while maintaining cleanliness and service flow throughout service periods.
• Consistently upsell menu items, beverages, and promotional offerings when appropriate.
• Support banquet, catering, pool, lounge, café, and restaurant operations as business demands require.
• Aid fellow team members and other outlets to ensure overall operational success and guest satisfaction.
• Maintain knowledge of resort information, outlet offerings, and local recommendations to enhance the guest experience.
• Follow all food safety, alcohol service, sanitation, and safety procedures.
• Attend required meetings, trainings, and pre-shift lineups.
• Ensure overall guest satisfaction and promptly communicate guest concerns or operational issues to leadership.
• Perform other duties as assigned by management.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.