Server

Major Objectives

• Interact with guests, take orders, create a positive and memorable guest experience, and serve food/drinks while maintaining company standards.

• Apply knowledge of beer, wine, spirits, and food to daily service in a way that allows for maximum profitability.

• Process payment from guests, and open/maintain tabs throughout the shift in accordance with company policy.

• Maintain cleanliness of person, restaurant, and work area before, during, and after shift.

• Confidently handle guest relations including answering questions, making suggestions, and upselling.

Specific Duties and Responsibilities

• Prepare non-alcohol beverages for guests.
• Consistently refill drinks and check on guests while practicing full hand in and full hands out.
• Assess guest needs and preferences and make appropriate recommendations.
• Confidently communicate efficiently and effectively with a diverse group of guests. Provide stimulating conversation and use social perception to keep the environment conducive to sales growth.
• Apply short- and long-term memory tactics to maintain a mental list of guest and team member needs.
• PRACTICE GOOD TIME MANAGEMENT SKILLS WITH THE GUEST EXPERIENCE IN MIND.
• BUILD RAPPORT WITH REGULAR GUESTS TO CREATE A POSITIVE ATMOSPHERE.
• WORK EFFICIENTLY AND RESTOCK/REPLENISH INVENTORY AND SUPPLIES THROUGHOUT AND AFTER THE SHIFT.
• COMPLY WITH APPLICABLE LAWS AND REGULATIONS IN DAILY SERVICE.
• Check guests’ identification whenever mandated by law or company policy and confirm it meets legal requirements.
• FOLLOW ALL POLICIES, PROCEDURES, AND BEST PRACTICES AS OUTLINED IN TiPS Program.
• Maintain a clean and sanitary environment by bussing, pre-bussing, sweeping floors, wiping menus and tabletops, and completing side work and beautifications.
• Welcome and seat guests, answer the phone, and take take-out orders/delivery orders.
• Utilize lists for reservations, call-ahead, and wait lists whenever business requires.
• Collaborate with the kitchen and bar staff for prompt and correct delivery of orders.
• Keep checks and tabs organized. Use seat numbers throughout the meal. Split checks whenever requested. Collect payment for every check you start.
• Set tables and rearrange the dining area to accommodate larger groups and special events.
• ANY OTHER DUTIES/TASKS AS ASSIGNED.

Qualifications

• Be able to reach, bend, stop and frequently lift, push, and pull up to 50 pounds.
• Be able to work in a standing position for long periods of time and in fluctuating temperatures due to the need to enter the freezer, be on the cooking line, and outdoors on the patio space.
• Be 18 years of age
• Obtain TiPS Certification within 60 days of hire.
• Ability to work well under pressure and at a fast pace.
• Ability to pass menu and recipe tests with reasonable amount of preparation time.
• Have the ability to operate a cash register and POS System.
• Proven experience working as a server or similar role.

Prerequisites

• Consistently detail oriented
• Strong organization skills
• Ability to recognize personal shortcomings
• Excellent verbal and writing skills
• Ability to listen and understand intents and goals
• Ability to think creatively and with innovation
• Professional judgment and discretion that comes from experience in working with customer services, internal teams, and third-party consultants.