Server

About the Tropicana Pool Bar

Guests can sip cocktails and enjoy American fare by the famous David Hockney pool at The Hollywood Roosevelt. The Tropicana Pool Bar offers guests curated drinks and delicious bites in the chic Hollywood setting of our 60's style poolside bar.

About the Role

The primary role of a Server is to effectively serve food and beverage selections to our guests. Their job duties require style and service attributes that are key to creating a positive guest experience.

Responsibilities

• Deliver excellent customer service in an efficient manner.
• Accurately record and enter all food and beverage items into MICROS/POS System.
• Maintain knowledge of all food and beverage menus, brand selections, prices and garnishes, including specific details of cocktails, spirits, wine and beer selections.
• Knowledge of the Tropicana Pool Cafe and general local area information.
• Maximize sales by using menu knowledge and suggestive selling techniques.
• Attend all scheduled training sessions and team meetings.
• Maintain cleanliness of all service areas and ensure work area is orderly and properly stocked.
• Complete assigned duties within each shift, including daily close out procedures.
• Collect accurate payment from guests and ensure accurate recording of sales.
• Check guest identification for minimum age requirements.
• Make reasonable effort to promote responsible drinking.
• Develop and maintain positive communication and teamwork with all co-workers and supervisors.
• Handle all guest service issues in an immediate and professional manner.
• Other duties as assigned.

Requirements

• 2-3 years equivalent combination of education and experience.
• Previous experience in a high-volume restaurant.
• California Food Handler Card.

Skills

• Customer Service: Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Manage difficult or emotional customer situations. Respond promptly to customer needs. Respond to requests for service and assistance. Meet commitments.
• Problem Solving: Identify and resolve problems in a timely manner. Gather and analyze information skillfully. Develop alternative solutions. Work well in group problem-solving situations and use reason when dealing with emotional topics.
• Interpersonal Skills: Focus on solving conflict, not blaming. Maintain confidentiality. Listen to others without interrupting. Keep emotions under control. Remain open to ideas and try new things.
• Communication: Speak with others using clear and professional language to ensure a positive experience for fellow employees and guests. Listen carefully and get clarification if necessary. Able to read and interpret written information.
• Teamwork: Balance team and individual responsibilities. Exhibit objectivity and openness to team views. Give and welcome feedback. Contribute to building a positive team spirit. Put success of team above own interests. Able to build morale and group commitments to goals and objectives. Support everyone's efforts to succeed.
• Ethics: Treat fellow employees with respect. Keep commitments. Inspire the trust of others. Work with integrity and ethically. Uphold organizational values.
• Professionalism: Approach others in a tactful manner. React well under pressure. Treat others with respect and consideration regardless of their status or position. Accept responsibility for own actions. Follow all policies and procedures.
• Productivity: Demonstrate accuracy and thoroughness. Monitor own work to ensure quality. Meet productivity standards. Complete work in a timely manner. Strive to increase productivity. Work quickly, but maintain attention to detail.
• Safety and Security: Observe safety and security procedures. Report potentially unsafe conditions. Use equipment and materials properly. Immediately report any injury to Supervisor/Manager and Security.
• Adaptability: Adapt to changes in the work environment. Manage competing demands. Change approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality: Be consistently at work and on time. Follow proper procedures when calling off work. Arrive at meetings and appointments on time.
• Dependability: Follow instructions and respond to management direction. Take responsibility for own actions. Complete tasks on time or notify the appropriate person with an alternate plan.
• Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Reasoning Ability and Computer Skills: Ability to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to efficiently use MICROS/POS System.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period of time.
• The employee may frequently be required to stoop, kneel, and crouch for the duration of the shift (eight hours or longer).
• The employee will need to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move and/or push up to 50 pounds without assistance.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly exposed to outside weather conditions, including working directly in the sun and beside a pool.
• The noise level in the work environment is usually loud.