Server

Olympia Hospitality is a values-driven organization dedicated to continuous improvement, accountability, concern for others, and trust. We foster a collaborative, family-first culture where growth never stops and success is celebrated together.

Benefits

• Health coverage: up to 80% contribution toward individual health plans, plus affordable dental and vision insurance, and FSA/HSA options
• 401K plan with discretionary yearly match
• Paid group term life insurance for select positions, 50% shared cost short-term disability, and option to purchase additional employee-paid life insurance
• Robust PTO plan and 7 paid holidays
• Earned wage access program for quick access to your paycheck
• Employee Assistance Program (EAP), sober support network, and recovery-friendly workplace commitment
• Exclusive hotel travel discounts
• Additional benefits may be available based on property-specific locations

Responsibilities

• Greet guests warmly upon arrival, escort them to their tables, and present menus, specials, and promotions in a friendly and professional manner
• Assist guests with menu selections, provide recommendations, and answer questions about ingredients, preparation methods, and dietary restrictions
• Take food and beverage orders accurately and enter them into the POS system promptly, ensuring special requests and modifications are communicated clearly to the kitchen
• Serve food and beverages to guests efficiently and accurately, ensuring proper portioning, presentation, and temperature of items
• Monitor tableware, glassware, and utensils for cleanliness and hygiene, and replace or replenish items as needed to maintain a neat and tidy dining environment
• Anticipate guests' needs throughout their meal and provide proactive assistance and refills to enhance their dining experience
• Collaborate with kitchen and bar staff to coordinate the timing of food and beverage service, ensuring that orders are prepared and delivered to guests in a timely manner
• Communicate any special requests, dietary restrictions, or allergies to the kitchen and ensure that meals are prepared accordingly to meet guests' preferences and requirements
• Relay guest feedback, comments, and concerns to the management team to ensure prompt resolution and guest satisfaction
• Process guest payments accurately, handle cash and credit card transactions securely, and present bills and receipts promptly at the end of each meal

Skills

• Provide high-level customer service
• Communicate effectively with guests and team members
• Follow instructions
• Ability to learn quickly
• Pay attention to detail
• Maintain composure when working under pressure

Experience / Education

• Experience as a Server is preferred
• Must be of legal age if serving alcohol