Server

Responsibilities

• Maintains a positive attendance record by reporting to work for assigned shifts 10 minutes prior to scheduled time, switching and finding replacements for no more than 5% of scheduled shifts, following company time off and illness procedures, and having a 0% no call/no show record.
• Follows all sanitation and safety standards set forth by the company.
• Maintains our guest service philosophy by following guest service standards.
• Knows all menu items offered at the restaurant.
• Accurately explains specials to guests.
• If asked, accurately answers menu items in regard to preparation method, ingredients, portion size, and side items accompanying the dish.
• If asked, specify substitutions for items on the menu.
• Observes table numbering procedures and works assigned section 100% of the time.
• Congratulates guests upon their departure.
• Takes orders if time permits, or informs guests that he or she will return within 3 minutes to assist them.
• Suggests items and upsells when appropriate.
• Takes beverage and food orders accurately for all tables.
• Has less than 2% return of food to kitchen due to order mistakes.
• Legibly completes guest checks and accurately enters orders into the POS system following company procedures with 100% accuracy.
• Picks up orders and completes plate preparation correctly as specified by company plating procedures.
• Performs check-back procedures with tables within 2 minutes of receiving appetizers, main course, and dessert course.
• Totals and presents checks and carries out payment procedures with 100% accuracy.
• Performs side-work duties correctly as specified.
• Follows all end-of-shift checkout procedures with 100% accuracy.
• Fulfills alcohol serving procedures in regard to beverage service standards, awareness standards, and government regulations with 100% accuracy.
• Busses, sets, and resets tables following company procedures within 3 minutes of guests leaving their tables.
• Assists other team members with their station duties and side-work when there is a need and/or when available.
• Follows tip reporting regulations 100% of the time by keeping track of daily tips and following reporting procedures outlined by the Internal Revenue Service.

Qualifications

• Must be able to read and communicate in English clearly and effectively.
• Must be able to lift up to 20 pounds repeatedly, throughout the shift.
• Must be able to stand and exert well-paced mobility for the duration of a scheduled shift.
• Must be able to lift, stoop, and bend.
• Must be reliable and punctual.
• Must be able to work well with others.
• Must demonstrate enthusiasm and commitment to guest satisfaction.
• Must be efficient and accurate with money and figures.
• Must possess manual ability to manipulate the register system and handle/serve food.
• Must be able to pass food safety training.
• Must be able to work flexible hours including evenings, weekends, and/or holidays.