Server

About the role

Provide exceptional food and beverage service that exceeds the guest’s expectations. Create a memorable experience for guests using refined guest service skills, adhere to service standards, and demonstrate complete knowledge of the Space Needle’s food, beverage, and services.

Responsibilities

• Follow Steps of Service and Timing Guidelines, maintain proper server etiquette, and approach all guests with a positive, courteous attitude.
• Exhibit complete knowledge of food and beverage offerings, including cocktails, spirits, and wine.
• Engage in Merchandising, Excellence & Proficiency, and Teamwork standards.
• Complete all required set‑up under management direction, including section and room detailing prior to opening.
• Serve food and beverages at the proper temperature with correct presentation and ensure guest satisfaction throughout the dining experience.
• Maintain side‑work duties throughout the shift; keep personal section clean, watered, cleared, and reset.
• Assist other servers and mixologists with set‑up and service tasks when able.
• Deliver all food and beverage to personal section and help deliver to teammates’ sections when possible.
• Provide service recovery at all times for guest and co‑worker interactions.
• Complete all assigned closing duties as defined by management and check out with the manager before clocking out.
• Perform any other duties deemed necessary by management.
• Maintain reliable attendance and punctuality, using proper time‑clock and sign‑in/out procedures.
• Uphold the highest uniform and grooming standards in accordance with company and departmental policies.
• Know Space Needle policies, fire/safety/life procedures, and promote a positive, professional attitude to all internal and external guests.

Requirements

• Minimum three years of food‑serving experience in a high‑volume, full‑service environment.
• Extensive knowledge of food and beverage, including wine and food pairing and suggestive selling techniques.
• Ability to pass food and beverage questionnaires.
• Excellent grooming and communication skills.
• Ability to organize and prioritize multiple tasks.
• Valid Washington State Class 12 or Class 13 Alcohol Service Permit.
• Valid Washington State Food Handler’s Permit.
• Ability to work well in a team‑based environment and maintain a professional demeanor.
• Physical ability to walk, stand, reach, and lift 30–50 lb throughout the shift; lift 35–50 lb over one shoulder using a large serving tray.
• Typical shift is approximately 8 hours; full‑time, union‑represented, hourly position.

Schedule

Typical shift length is approximately 8 hours. Position is full‑time and union represented.

Pay

Hourly Rate: $22.30 per hour plus tips.

Benefits

• Medical, dental, vision, life, and long‑term disability insurance.
• Pension and self‑funded 401(k) plan.
• Paid holidays (5 per year), paid vacation, and paid sick leave.
• Tuition reimbursement of 50 % up to $2,500 per year.
• 35 % discount on many purchases at the Space Needle.
• Charitable contributions/matching gift up to $200 per year.
• $50 per month towards an ORCA card or parking.