Server

About the role

We're on the hunt for vibrant, hardworking, and incredibly hospitable servers who are fueled by an unwavering passion for excellence to craft extraordinary dining experiences and join a squad of exceptional hospitality enthusiasts in a space that thrives on innovation and teamwork.

Who We Are

Our mission is to:

• Create raving fans: go above and beyond in the name of great service
• Bring the highest quality plate to every table
• Maintain a fun, clean, and inviting restaurant
• Be a part in improving our local community
• Operate with pride and integrity in everything we do
• Never stop improving ourselves and those around us

As leaders in the business, everyone is equally responsible for upholding these values. Everyone is a leader, regardless of the role you hold in the restaurant. The standard you walk by is the standard you accept, and it’s up to all of us to take ownership and maintain the highest level of excellence in everything we do.

Responsibilities

• Interact with guests to ensure they have a great experience while dining in our restaurant.
• Maintain a guest focus while performing duties and assume 100% responsibility for quality of guests’ experience.
• Welcome and greet guests within one minute, make all guests feel special, inform them of specials and menu changes.
• Make specific recommendations you genuinely feel your guests will enjoy.
• Check identification of guests to verify age requirements for purchase of alcohol.
• Answer questions about our food, beverages, and other restaurant functions and services.
• Take food and beverage orders from guests, enter orders in POS before taking items to the table.
• Communicate customer needs and requests effectively to the kitchen and bar.
• Garnish bar drinks as appropriate, properly open and pour wine tableside.
• Deliver food and beverages from kitchen and bar to guests in a timely manner.
• Pre-bus tables between each course and perform side work during each shift as required by service station assignment.
• Complete opening and closing checklists.
• Maintain clean and stocked service and dining areas.
• Monitor and observe guests' dining experience to ensure satisfaction with food and service.
• Respond promptly and courteously to any requests, provide proactive beverage refills.
• Prepare final bill, present check to guest, accept payment, and process through the POS system.
• Assist fellow servers before they ask and thank guests for their visit, inviting them to return.
• Attend all scheduled employee meetings and bring suggestions for improvement.
• Notify the manager-on-duty any time a guest is not 100% satisfied with their experience.
• Prepare dining room/section for service (sets tables, condiments, candles, silverware, sanitizes tables-chairs-floors, etc.).
• Assist guests with selections of food and beverage, make suggestions, describe chef’s specials, identify appropriate beverage pairings, and answer food preparation questions.
• Provide a unique and special experience to each guest, every time, anticipating guests' needs.
• Manicure table throughout the entire guest experience (remove all unnecessary items as needed).
• Stay updated on current menu choices, specials, and menu deviations.
• Maintain accurate timing of meal progression.

Requirements

• Be 19 years of age.
• TIPS Certified.
• Able to communicate and understand the predominant language(s) of our guests.
• Able to work unsupervised.
• Available to work between the hours of 10:00 am to 1:00 am.
• Ability to handle money and operate a point-of-sale system.
• Able to stand and work for up to 4 hours at a time.
• Able to perform repetitive motion work without assistance of restraints, braces, or other incumbrances that limit range of motion or physical activity.
• Able to lift, move, and shelve products and materials weighing up to 50 lbs.
• Able to work in temperatures exceeding 85°F for extended periods of time.
• Willing to follow direction and ask questions for clarification if needed.
• Able to work in a fast-paced restaurant environment.
• Possess qualities like adaptability, planning, problem-solving, teamwork, and multi-tasking.
• Have above-average drink knowledge of spirits, wine, and beer, and how to prepare cocktails from line-build to garnish.
• Self-motivated, reliable, and able to work a flexible schedule, including Monday-Thursday evenings.

Skills

• A positive, upbeat attitude that cascades to your team and our customers.
• A reliable, can-do attitude and an unmatched work ethic.
• Excellent communication skills and attention to detail.

Benefits

• Opportunity for advancement
• Employee discounts
• Flexible schedule
• Company-paid Life and AD&D insurance
• Medical, dental, and vision benefits (available after meeting eligibility requirements)
• Short-term disability insurance
• Supplemental life insurance
• Employee Assistance Program
• Up to 48 hours of paid sick and safe leave (PSSL) - Colorado locations only
• Paid family and medical leave insurance (FAMLI) and public health emergency leave (PHEL) - Colorado locations only
• Flexible work schedules
• Meal discounts
• An opportunity to grow your career path within our family of brands

Pay

The base hourly pay range for this position is $12.14 per hour plus tips.