Server

Main Job Tasks and Responsibilities

• Serve meals according to resident restrictions, location in dining room, and drink preferences.
• Serve residents drinks, appetizers (soups/salad), entrees, and dessert.
• Interact with residents and other associates in a friendly manner to ensure a positive meal experience for all residents.
• Accommodate special requests from residents (condiments requests, half orders, and different items).
• Listen closely to residents and other culinary Associates to minimize errors and exceed resident expectations.
• Review and be familiar with residents’ dining restrictions.
• Clear and reset tables in between meal services.
• Clean kitchen areas (garbage, counters, etc.) and dining room (remove dirty dishes, clean tables and chairs, etc.).
• Maintain high standards of personal and dining area cleanliness (wash hands, change gloves, etc.) and sanitation and safety standards.
• Assist with all other duties as assigned by the Dining Room Supervisor.

Competencies

• Customer Focused – Dedicated to meeting and exceeding the needs of the customer by establishing and maintaining effective relationships as well as gaining trust and respect of customers.
• Strong Communication Skills – Clearly and accurately provides pertinent information to individuals in verbal and/or written form. Able to accurately convey information in a way that engages the audience and helps them understand and retain the message.
• Patience – Works hard to understand people and process before making judgements and acting. Very tolerant and sensitive with people, and takes time to listen. Does not take shortcuts, follows established processes well.
• Detail Oriented – Pays attention to the smallest details in a situation, and truly cares about them. Understands the importance of all aspects of a given task, no matter how trivial they may seem. Values the importance of gathering all relevant information before making a decision.