Server

About the role

The Server delivers a high‑quality culinary experience for our residents in a positive, friendly, and efficient manner. Servers receive meal orders from residents, retrieve meals from the kitchen, and clear the dining room of plates and utensils to prepare for the next meal. Acting as a liaison between residents and cooks, servers must be highly effective communicators and maintain professionalism and respect at all times. This position reports to the Dining Room Supervisor and resides in the Culinary department. Our servers build fulfilling relationships by serving the same customers daily and understand each resident’s specific dining preferences. The Culinary Department provides nourishing, delicious meals in a warm, inviting environment, recognizing that meals are a crucial part of every resident’s day.

Responsibilities

• Serve meals according to resident restrictions, location in the dining room, and drink preferences.
• Serve residents drinks, appetizers (soups/salad), entrées, and dessert.
• Interact with residents and other associates in a friendly manner to ensure a positive meal experience.
• Accommodate special requests (condiments, half orders, different items).
• Listen closely to residents and culinary associates to minimize errors and exceed expectations.
• Review and be familiar with residents’ dining restrictions.
• Clear and reset tables between meal services.
• Clean kitchen areas (garbage, counters, etc.) and dining room (remove dirty dishes, clean tables and chairs, etc.).
• Maintain high standards of personal and dining‑area cleanliness, sanitation, and safety (wash hands, change gloves, etc.).
• Assist with all other duties as assigned by the Dining Room Supervisor.

Competencies

• Customer Focused – dedicated to meeting and exceeding resident needs, establishing effective relationships, and gaining trust and respect.
• Strong Communication Skills – clearly and accurately convey information verbally and in writing, engaging the audience.
• Patience – attentive listener, tolerant, follows established processes without shortcuts.
• Detail Oriented – pays attention to the smallest details, values gathering all relevant information before decisions.

Requirements

• Prior serving and/or restaurant experience in the hospitality industry preferred.
• Working knowledge of dining etiquette.
• Knowledge of proper food‑service sanitation techniques.
• Personable and outgoing demeanor.

Physical Requirements

• Constant use of manual dexterity, auditory and visual skills, and gross motor skills with frequent bi‑manual and fine motor activity.
• Ability to follow written and oral instructions and procedures.
• Ability to reach, bend, twist, squat, kneel, push, and pull.
• Ability to lift/carry up to 50 pounds.
• Ability to perform repetitive movements including simple grasping, pushing, pulling, and fine manipulation.
• Occasional sitting, with constant walking and standing.