Server

About the role

The Courtyard Portland City Center is seeking an On-Call Server to join their team. This position offers the opportunity to work in a vibrant setting where you can make a difference.

Responsibilities

• Greet and take food and drink orders from restaurant customers
• Serve orders and accommodate special needs/requests
• Remain attentive to customers throughout the dining experience
• Complete restocking and cleaning duties as instructed
• Maintain cleanliness standards in the restaurant, waitstation, and kitchen service area
• Memorize menu items, recipes, and daily specials
• Control allocated guest checks by following established procedures
• Ensure accuracy of guest checks and payment methods
• Attend pre-meal and departmental meetings
• Respond to customer inquiries and comments
• Present a clean and professional appearance
• Provide quality customer service

Requirements

• High school education or equivalent
• Previous experience in similar positions of at least 3 months

Qualifications

• Basic knowledge of customer service principles, food server function, and restaurant and kitchen operations
• Knowledge of standard cash-handling procedures
• Fluency in oral and written English
• Vision ability to clearly see detailed guest checks, computer printouts, written instructions, and observe the restaurant in dimly lit conditions
• Manual coordination to punch buttons, grasp items in hand, and balance and carry trays loaded with food and beverages

Physical Demands

• Lifting, pushing, pulling, and carrying up to 50 lbs
• Continuous standing and mobility during preparation, service hours, or expediting
• Moderate hearing to hear customers, supervisors, and communicate with other staff
• Moderate comprehension and literacy to read use records and handle special requests
• Ability to perform multiple tasks at once, follow verbal and written instructions, and communicate verbally and in writing
• Excellent vision to see that product is prepared appropriately
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations

Environment

• Physically strenuous - prolonged standing, walking, lifting, and carrying throughout the shift in an indoor environment