Server

About the Role

Sells and serves food and beverages in an efficient, professional manner according to restaurant standards.

Responsibilities

• Completes all assigned opening/closing side work to prepare dining room, bar, kitchen, and service stations for efficient operation during meal periods.
• Cleans and organizes assigned stations in dining room and bar prior to mealtime rush.
• Greets and welcomes guests in a professional way.
• Presents menus and provides detailed information when asked (e.g., about portions, ingredients, and potential food allergies).
• Applies knowledge of full menu and other restaurant information such as restaurant hours, table numbers, and payment options.
• Uses suggestive selling techniques to offer food specials, menu items, daily desserts, and other types of promotions.
• Checks dishes and kitchenware for cleanliness.
• Serves customers in a professional manner as per training guidelines.
• Maintains service areas such as the kitchen, dining room, bar, and service stations during entire shift.
• Cross-serves and/or assists team members on an as-needed basis.
• Carries service trays in and out of kitchen, bar, and dining room.
• Provides excellent customer service to guests.
• Receives customer payments, completes guest check transactions, and tenders proper change to customers.
• Thanks and invites guests back.
• Turns in all cash and change transactions at the end of each shift.
• Follows all relevant health department regulations.
• Communicates health and/or safety concerns/violations immediately to management.
• Re-stocks items in dining room and bar as needed and alerts kitchen staff and manager of stock shortages.

Requirements

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Work Environment

The noise level in the work environment is usually loud.

Physical Demands

• Must frequently lift and/or move up to 40 pounds.
• Specific vision abilities required include the ability to adjust focus.
• Regularly required to stand, walk, use hands, reach with hands and arms, climb or balance, talk, or hear.
• Frequently required to stoop, kneel, crouch, or crawl.
• Occasionally required to sit and taste or smell.