Server

Responsibilities

• Demonstrates outstanding hospitality and service throughout each shift with customers, managers, and team members.
• Demonstrates teamwork.
• Takes food and beverage orders from customers.
• Accepts customer payments and processes quickly and accurately in accordance with BD's Mongolian Grill cash handling policies.
• Follows company cash handling policies and procedures.
• Completes opening duties, shift, and closing duties.
• Prepares non-alcoholic beverages for dining room customers.
• Delivers food and beverages to customers in a timely manner.
• Suggestively upsells when options exist for liquor or food items.
• Follows all sanitation and safety policies.
• Maintains the server stations ensuring they remain stocked throughout the shift.
• Ensures table maintenance throughout the dining experience.
• Able to fill in as needed to ensure a smooth experience for customers and team members.
• Maintains a safe working environment and reports any safety issues to management immediately.
• Maintains valid state and local food handlers and alcohol certifications.
• Adheres to all BD's Mongolian Grill policies and procedures.
• Advise Restaurant Manager/General Manager/Regional Director of any non-routine situations.

Qualifications

• Motivated and have a high energy level.
• Customer-centric, demonstrating a desire to be of service.
• Organized.
• Excel in high-pressure environments.
• Follow written and verbal instructions.
• Calm and friendly demeanor at all times.
• Working knowledge of menu items including signature beverages.
• Respectful of all customers, managers, team members, and vendors.
• Recognize common signs of intoxication and know how to address the situation following BD's Mongolian Grill standards.
• Maintain all required state and local food and alcohol certifications.
• Available to work a variety of opens, swings, and closes including weekends and holidays.