Server

Duties and Responsibilities

• Demonstrates outstanding hospitality and service throughout each shift with customers, managers, and team members
• Demonstrates teamwork
• Takes food and beverage orders from customers
• Accepts customer payments and processes quickly and accurately in accordance with Genghis Grill cash handling policies
• Follows company cash handling policies and procedures
• Completes opening duties, shift, and closing duties
• Delivers food and beverages to customers in a timely manner
• Suggestively upsells when options exist for liquor or food items
• Follows all sanitation and safety policies
• Maintains the server stations ensuring they remain stocked throughout the shift
• Ensures table maintenance throughout the dining experience
• Able to fill in as needed to ensure a smooth experience for customers and team members
• Maintains a safe working environment and reports any safety issues to management immediately
• Maintains valid state and local food handlers and alcohol certifications
• Advises Restaurant Manager/General Manager/Regional Director of any non-routine situations
• Other duties as assigned by management

Qualifications

• Motivated and have a high energy level
• Customer-centric, demonstrating a desire to be of service
• Organized
• Able to excel in high-pressure environments
• Able to follow written and verbal instructions
• Calm and friendly demeanor at all times
• Working knowledge of menu items including signature beverages
• Respectful of all customers, managers, team members, and vendors
• Able to recognize common signs of intoxication and know how to address the situation following Genghis Grill standards
• Maintain all required state and local food and alcohol certifications
• Available to a variety of opens, swings, and closes including weekends and holidays