Server

Job Overview

Responsible providing excellent service, food and/or beverage and a fun, clean atmosphere to the Guests according to the standards and expectations.

Job Accountabilities & Expectations

• Provide friendly, courteous service to all Guests in a manner that guarantees they intend to return.
• Ensure Guests receive immediate, friendly and personalized service.
• Guide Guests through menu, answer questions thoroughly, and suggest specific items; provide information about venue.
• Deliver accurate orders.
• Communicate and establish rapport with Guests; get to know Guests by name.
• Possess full knowledge of food and beverage products served and utilize suggestive selling techniques.
• Carry out final quality check on food before it is run to the Guest; maintain specifications by only serving items made properly.
• Deliver and/or carry (with or without trays) with a sense of urgency to the correct tables.
• Ensure a high standard of service efficiency, sanitation, and training.
• Write down all orders and accurately enter into POS.
• Follow all proper cash handling procedures.
• Clear and clean all tables, booths and chairs.
• Keep floor clean and free of debris.
• Use and maintain all tools and equipment safely.
• Complete required and ongoing training for the position.
• Assist management in training new Staff Members within department when applicable.

Education and Skills

• High school degree or GED preferred.
• 1 to 2 years serving in a high volume Food and Beverage environment; or equivalent combination of education and experience.
• Eighteen years of age or older.
• Good reading, writing, mathematical and communication skills.
• Able to interact professionally with other departments and outside contacts.
• Able to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
• Good judgment and decision making abilities.
• Health permit/food safety and Alcohol Awareness.

Physical Requirements

• Must be able to spend 100% of working time standing, walking, and reaching.
• Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
• Maintain body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces.
• Climbing and ascending or descending ladders, stairs, and ramps.
• Must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/ or up to 30 pounds of force frequently.
• Must be able to communicate clearly with our Guest in the primary language of the restaurant.
• Hearing sounds at normal speaking levels with or without correction.
• Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.