Server

Qualifications

• Food/Beverage Service Worker Permit, where applicable
• Requires 6th grade math level
• Requires 6th grade language level
• Six months to one year serving experience preferred
• Read, write and speak English fluently
• Meet minimum age requirement of jurisdiction
• Ability to communicate effectively with the public and other employees
• No employee will pose a direct threat to the health/safety of self or others
• Open availability is a must; Holidays, nights and weekends included

Performance Standards

• Customer Service: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner
• Work Habits: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints
• Personal Development: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job
• Safety and Security: Follow the hotel's recommended safety, security and emergency procedures; follows hotel procedures for key control, lifting heavy objects and/or using chemicals; reports potential security risks and hazardous conditions to management
• Food/Beverage Presentation: Prepare and arrange food or drinks that are attractive and appetizing to the guests; receives few complaints about the food served; inspect food being served; meet service standards
• Stocking: Stock according to service standards; inspect to ensure stock is adequate before beginning functions; know what items are not available to guests; re-stock the self-service areas as food and beverages are consumed to prevent shortages; replace and rotate stock correctly; keep table condiments stocked during service functions

Essential Functions

• Complete side work to include preparing garnishes, stocking cold areas with cream and butter, filling and stocking salt/pepper shakers, separating linen, etc.
• Display basic knowledge of cocktail and wine service
• Display knowledge of food preparation
• Displays knowledge of special and standard menu items and their ingredients
• Keep work areas clean and organized
• Operate computer in prescribed manner for recording orders, prices and ticket totals
• Receive and serve meal orders
• Report all unsafe conditions immediately
• Display knowledge of correct accounting procedures
• Greet and seat guests
• Act as Busperson as required
• Attend required meetings
• Stock areas with linen, glassware, silver
• Complete other duties as assigned by supervisor to include cross training