Server

Purpose

Service food and beverage to include the order-taking and delivery of any food and beverage items. This task is to be handled in a friendly, courteous, helpful, timely, and professional manner, resulting in high guest satisfaction. You will greet and engage guests in pleasant conversation with them to cultivate a hospitable, welcoming environment.

Essential Functions

• Check the station before, during, and after shifts for proper set-up and cleanliness.
• Greet guests promptly and in a friendly and courteous manner. Address the guest by name whenever possible.
• Explain specials and restaurant promotions to create guest awareness.
• Record food and beverage orders from the guest accurately, repeating information back to the guest and using a guest check/ticket.
• Present legible and accurate guest checks/tickets to the kitchen and provide additional information regarding the order as necessary.
• Check completed orders for accuracy before serving.
• Deliver food promptly, serve hot food hot and cold food cold. Include appropriate condiments.
• Lift trays weighing up to 30 pounds.
• Abside by all State, Federal, and Corporate liquor regulations about serving alcoholic beverages to minors and intoxicated guests.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Bus and reset tables.

Supportive Functions

• Supplement the bus to help in clearing and resetting tables.
• Perform all assigned side work, including replenishing condiments, restocking side stands, and folding napkins.
• Complete any general cleaning tasks using standard cleaning products as assigned to adhere to health standards.
• Perform other duties as assigned by the supervisor, including cross-training.
• Report any suspicious persons or activity immediately to a supervisor.

Specific Job Knowledge, Skill, and Ability

• Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
• Knowledge of the appropriate table settings, silverware, and menu items.
• The ability to read, write, and speak English is sufficient to understand menus and special promotions, record orders, and communicate with guests to explain and record orders.
• The ability to remember, recite, and promote a variety of menu items.
• The ability to continuously transport trays weighing up to 50 pounds through a crowded room throughout the shift.

About Lake Austin Spa Resort

Nestled along the shores of scenic Lake Austin in the beautiful Texas Hill Country, Lake Austin Spa Resort offers guests the sanctuary of an award-winning spa and the warmth of a best friend's lake house. Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest rooms across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa. What makes Lake Austin Spa Resort an incredible, rewarding place to work? It's the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests.

Benefits

• Wellness Classes
• Growth Opportunities
• Employee Discounts
• Employee Recognition
• Health, Dental, Vision & 401k

Lake Austin Spa Resort

Lake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer.