Server

Responsibilities

• Provide prompt, efficient, and courteous service to all guests, including greeting, seating, taking and serving orders, processing guest payments, clearing dishes, and resetting tables.
• Develop and maintain professional working relationships with IHOP employees and guests.
• Execute the "Service Guidelines" per IHOP Standard Operating Procedures (SOP) to ensure a high-quality guest experience.
• Handle guest complaints in a professional, courteous, and timely manner; thank guests and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, plating, and menu knowledge.
• Comply with SOP methods for guest checks and server banking procedures.
• Stock and rotate all needed supplies in service areas and the dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables; clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.
• Comply with the IHOP N Go program as assigned.