Server

Additional Considerations (if Any)

At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

About the role

Job Title: Server
Department: Market Grille
FLSA: Non-Exempt

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
• Checks with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Collects payments from customers.
• Writes patrons' food orders on order slips, memorizes orders, or enters orders into computers for transmittal to restaurant staff.
• Prepares checks that itemize and total meal costs and sales taxes.
• Takes orders from patrons for food or beverages.
• Checks patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Serves food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• Presents menus to patrons and answer questions about menu items, making recommendations upon request.
• Cleans tables or counters after patrons have finished dining.
• Prepares hot, cold, and mixed drinks for patrons, and chill bottles of wine.
• Stocks service areas with supplies such as coffee, food, tableware, and linens.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
• Knows all menu items, including bar (where applicable).
• Accurately reports tip income.

Requirements

• Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
• Ability to do simple addition and subtraction; copying figures, counting and recording.
• Possesses the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Qualifications

• No education requirement.
• 0 – 2 years of related work experience.

Knowledge, Skills, Abilities, And Worker Characteristics

• Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
• Ability to do simple addition and subtraction; copying figures, counting and recording.
• Possesses the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
• Knowledgeable of all menu items, including bar (where applicable).
• Accurately reports tip income.

Physical Requirements

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

The duties for this position are normally conducted in a store/restaurant environment. This is a fast-paced atmosphere which requires significant contact and communication with others, with great attention to customer service.

Equipment Used to Perform Job

• Standard tools and equipment used in a serving environment including Bar code reader, cash register, carving knives, credit card processing machines, paging equipment, POS printers, POS terminals and POS workstations.

Contacts

• Has constant contact with the general public and customers.