Server

Additional Considerations (if Any)

At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

About the role

Job Title: Server
Department: Market Grille
FLSA: Non-Exempt

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
• Checks with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Collects payments from customers.
• Writes patrons' food orders on order slips, memorizes orders, or enters orders into computers for transmittal to restaurant staff.
• Prepares checks that itemize and total meal costs and sales taxes.
• Takes orders from patrons for food or beverages.
• Checks patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Serves food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• Presents menus to patrons and answer questions about menu items, making recommendations upon request.
• Cleans tables or counters after patrons have finished dining.
• Prepares hot, cold, and mixed drinks for patrons, and chill bottles of wine.
• Stocks service areas with supplies such as coffee, food, tableware, and linens.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
• Knows all menu items, including bar (where applicable).
• Accurately reports tip income.

Requirements

• Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
• Ability to do simple addition and subtraction; copying figures, counting and recording.
• Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Qualifications

• No education requirement.
• 0 – 2 years of related work experience.

Skills

• Knowledgeable of all menu items, including bar (where applicable).

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.