Server

Essential Functions

• Greets patrons with a warm welcome.
• Clears and resets tables.
• Provides a unique and personalized dining experience.
• Describes menu items using descriptive language and makes recommendations based on customer preference.
• Responds promptly and courteously to all requests.
• Takes food and beverage orders and enters in POS system.
• Maintains specific side-work and ensures the total cleanliness and smooth operation of the restaurant.
• Anticipates the needs of the patron and acts upon them.
• Answers questions about food, beverage, and other restaurant or hotel functions and services.
• Maintains a clean and organized work and service area.
• Ensures guests are satisfied with their food, beverage, and service.
• Prepares final bill; presents check to guest; accepts payment; processes credit card charges or makes changes (if applicable).

Teamwork

• Offers or asks to help fellow team members as situations arise.
• Thanks guests by name (if a credit card is used) and invites them to return.
• Checks identification of guests to ensure they are of legal age to consume alcoholic beverages.
• Monitors the behavior of guests that are consuming alcohol and counts number of drinks served.
• Offers taxi to patrons that should not drive and alerts a manager to intervene if necessary.
• Reports to work in a neat and clean uniform.

Physical Demands

• Walks and stands during entire shift.
• Continuously reach, bend, lift, carry, and stoop.
• Frequent washing of hands.

Hazards

• Cuts
• Sleeping
• Slipping
• Tripping
• Falls
• Burns

Knowledge And Critical Skills/Expertise

• Excellent communication skills.
• Ability to multi-task.
• Basic computer skills.
• Must be able to suggestively sell food and beverage items.
• Ability to work weekends, holidays, and special events unless approved by manager.
• Flexibility to work shifts according to business demand.
• Working knowledge of beer, wine, liquor, and common drink recipes.
• High level of honesty and integrity.
• Ability to take direction while working quickly and efficiently.
• Basic math skills and the ability to handle money and operate a POS system.
• Ability to hand-carry a minimum of three (3) plates.

Experience

• No educational requirement.
• Must be of legal age according to State regulations to serve alcohol.
• Minimum of one (1) year experience as a server.
• Micros experience strongly preferred.