Server

About the role

Responsible for helping to achieve ongoing guest satisfaction and team goals as a tool for continuous improvement. Responsible for guest service in the hotel restaurant, taking orders, and delivering an exceptional experience.

Responsibilities

• Come to work at your scheduled time, ready to work, and in clean/approved uniform, closed toe shoes, and name tag.
• Request time needed off 2 weeks in advance to allow time to cover regular shifts.
• Communicate with Chef/Line Cooks on specials, individual menu items, soup of the day, allergies, desserts and 86'd items.
• Present specials, soup of the day, and 86'd items to guests when they arrive.
• Have a full understanding of all menu items and what comes with all menu items.
• Knowledge of basic bar drinks.
• Know how to clean and operate all server equipment, including PosiTouch.
• Ability to ring all guest checks in, special request buttons, table numbers, and how to split a check.
• Respectful of all supervisors and co-workers, maintains good relationship with all employees.
• Willing to assist others when able or needed.
• Complete all opening and closing checklists.
• Polish water glasses for table set ups.
• Serve all guests quickly and efficiently.
• Bus all tables quickly and reset for new customers.
• Able to lift and carry large trays.
• Drive wine, appetizers and dessert sales if working evening shifts.
• Remain calm, friendly and happy while in the front of the house or in ear shot of any guest.
• Report any issue with fellow staff or guest's immediately to your Manager or Manager on duty.
• Report any repairs needed that may be harmful to the guest or an employee immediately to your Manager or Manager on duty.
• Never leave the dining areas empty handed. Grab something to take to the kitchen, plates, glasses and etc.
• Be ready available/approachable for all guests.
• Take proactive effort when dealing with guest concerns.
• Extend professionalism and courtesy to guests at all times.

Requirements

• The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
• Carry out all reasonable requests by leadership team.
• Comply with department uniform and appearance standards.
• Must be capable of reading, writing, and speaking English fluently.

Pay

• Regular hourly pay (Mar–Nov): $4.00/hour plus tips.
• Seasonal hourly pay (Dec–Feb): $7.25/hour plus tips.

Schedule

• Position is seasonal; could become a year-round opportunity based on performance.
• A.M. Server shift: 6:00 AM – 12:00 PM (business dictates when you leave).

Benefits

Benefits are dependent upon hours, tenure, and performance.

• Paid Vacation
• Paid Birthday
• Medical, Dental, and Vision plans
• 401K Plan – Company matches up to 3%
• Team Member Travel Program – highly discounted rates at Hilton Brand hotels
• YMCA Corporate Discount
• Monthly Incentives
• Seasonal Bonuses
• Continued Education Sponsor – Employees can earn Hospitality & Tourism certificates at local Community College
• Hilton Schoolroom for remote learning – for employee's children (only during COVID)
• Employee Recognition and Appreciation Program
• Employee Meal Program and Meal Discounts