Server
About the role
The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).
Responsibilities
- Taking guests’ orders.
- Running food.
- Handling cash & other forms of payment.
- Making proficient sales transactions - using a point-of-sale system.
- Properly checks I.D.s – for guests who appear to be under 30 years old.
- Demonstrating responsible alcohol service.
- Demonstrating impeccable product knowledge.
- Suggestive selling - using proven techniques.
- Answering questions - accurately and politely.
- Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
- Maintaining a clean & organized station – including pre-bussing & table maintenance.
- Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
- Demonstrating knowledge of all table/station numbers.
- Directing guests to areas & restrooms.
- Creating memorable experiences.
- Entertaining guests to create “Raving Fans.”
Requirements
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications
High school diploma or equivalent required. Previous experience in a fast-paced environment preferred. Must have strong communication skills and be able to multitask. Must be able to stand for long periods of time and lift up to 25 pounds.
Skills
- Strong communication skills.
- Ability to multitask.
- Ability to stand for long periods of time.
- Able to lift up to 25 pounds.
Benefits
Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits.
Pay
Hourly wage for servers are $11.35 per hour.
Schedule
Hours may vary based on location and shift requirements.